Service BDC | Appointment Setter

Landmark Automotive; Morrow (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Paid Training

Vacation / PTO

Job summary

An automotive dealership in Morrow, GA is seeking a motivated Service BDC / Appointment Setter to join their team. The role involves managing inbound and outbound communications, scheduling service appointments, and ensuring an exceptional customer experience. Candidates should have a high school diploma or GED, and previous experience in customer service is preferred. The company offers comprehensive benefits including medical, dental, vision, and a 401(k). Apply today to be part of a leading automotive team.

Qualifications

• Ability to work in a fast-paced environment while maintaining professionalism.
• Previous experience in customer service or automotive dealership preferred.
• Availability for flexible working hours including nights and weekends.

Responsibilities

• Answer all incoming service calls in a professional manner.
• Schedule and confirm service appointments.
• Conduct outbound calls for service reminders and follow-ups.
• Communicate appointment details to Service Advisors.
• Support the Service Manager with administrative tasks.

Skills

Customer service

Communication

Scheduling appointments

Education

High School Diploma or GED

Tools

Dealership management software

Basic computer proficiency

Job description

Overview

Service BDC | Appointment Setter - Landmark Dodge Chrysler Jeep Ram / Morrow GA

Our dealership is seeking a motivated and detail-oriented Service BDC / Appointment Setter to support our Service Department. This role is responsible for managing inbound and outbound communications, scheduling service appointments, and ensuring an exceptional customer experience from initial contact through arrival.

Responsibilities

• Answer all incoming service calls in a prompt and professional manner
• Schedule, confirm, and reschedule service appointments
• Conduct outbound calls for service reminders, follow-ups, and special campaigns
• Respond to internet inquiries and online service requests in a timely manner
• Accurately enter and update customer information in the dealership management system
• Communicate appointment details and customer concerns to Service Advisors
• Follow up with customers regarding missed appointments
• Maintain daily, weekly, and monthly performance and appointment-setting goals
• Assist in maintaining organized customer communication records
• Support Service Manager and Advisors with administrative tasks as needed

Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the ability to work in a fast-paced environment while maintaining professionalism in all customer interactions. Availability to work flexible hours, including evenings or weekends as needed, may be required.

Education and/or Experience

• High School Diploma or GED required
• Previous experience in a call center, customer service, or automotive dealership environment preferred
• Familiarity with dealership management software and basic computer proficiency preferred

Benefits Offered

• Medical
• Dental
• Vision
• 401(k)
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Training
• Short Term Disability
• Vacation / PTO
• Employee Purchase Program

About Us

Landmark Automotive has been serving Dodge Chrysler Jeep RAM shoppers for over 40 years. With three locations to choose from in the Atlanta area, Landmark Automotive is proud to offer their customers an unbeatable selection and the lowest prices. Landmark is not only a premier destination for Atlanta car shoppers, but also the #1 Dodge dealership in the U.S. and the #1 Dodge Chrysler Jeep RAM dealership in the Southeast.

We are interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.

Apply today!