Service BDC Agent – Growth & Award-Winning Training

Sonic Automotive, Inc.; San Jose (CA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k

PTO

Personal Automotive Concierge Service

Job summary

Sonic Automotive, Inc. is hiring a Service BDC Agent for Jaguar Land Rover San Jose in San Jose, CA. The role focuses on generating service appointments and providing a premium customer experience via internet inquiries, with strong emphasis on CRM usage and data accuracy.

The position offers full-time hours, competitive base pay, and comprehensive benefits. Candidates should have associate-level experience in customer service and the ability to work in a fast-paced dealership environment.

Qualifications

• Experience in high-volume call center or commission-driven role.
• Excellent interpersonal skills over the phone.
• Ability to work independently and as part of a team in a fast-paced environment.
• Authorized to work in the USA and pass pre-employment testing (background checks, MVR, drug test, valid driver license).

Responsibilities

• Respond to internet inquiries promptly, accurately and courteously.
• Enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and experience.
• Use lead management tools and compile necessary reports and documentation.

Skills

Customer service

CRM

Communication

Time management

Tools

CRM software

Job description

Sonic Automotive, Inc. is hiring a Service BDC Agent for Jaguar Land Rover San Jose in San Jose, CA. The role focuses on generating service appointments and providing a premium customer experience via internet inquiries, with strong emphasis on CRM usage and data accuracy.

The position offers full-time hours, competitive base pay, and comprehensive benefits. Candidates should have associate-level experience in customer service and the ability to work in a fast-paced dealership environment.