BDC Associate - Fixed Ops - Jaguar Land Rover Newport

Sonic Automotive; Newport Beach (CA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k and PTO

Personal Automotive Concierge Service

Award-winning training

Job summary

Sonic Automotive, located in Newport Beach, CA, is seeking a BDC Associate for Fixed Ops at Jaguar Land Rover Newport. This position involves generating services appointments and providing a premium customer experience by managing inquiries via internet and phone. The ideal candidate will demonstrate excellent communication skills, work effectively in a fast-paced environment, and have the ability to maintain CRM records. Competitive pay at $25.00/hr along with comprehensive training and benefits package offered.

Qualifications

• Experience in customer service or similar role.
• Ability to manage multiple inquiries efficiently.
• Knowledge of CRM software preferred.

Responsibilities

• Generate services appointments with customers contacting the dealership.
• Respond to internet inquiries promptly and accurately.
• Utilize lead management tools and CRM software for managing inquiries.

Skills

Excellent verbal and written communication skills

Ability to work independently

Ability to work in call center environment

Strong organizational and time management skills

Job description

BDC Associate - Fixed Ops - Jaguar Land Rover Newport in Newport Beach, CA at Sonic Automotive

Location: 1540 Jamboree Road
Newport Beach, CA 92660

Job Type: Customer Service

Experience: Associate

About

At Jaguar Land Rover Newport, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

We're proud of what we're doing here. Come and join us!

Job Description

The BDC Fixed Ops Associate is responsible for generating services appointments with customers that contact the dealership via the internet. The BDC Fixed Ops delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

PAY: $25.00/hr.

(This Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $25.00/hr.*)

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.
• We offer a comprehensive benefit package, and a competitive compensation package.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.