Auto Service BDC Agent — Appointment Specialist

Sonic Automotive; San Jose (CA); In loco; USD 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Life insurance

401(k)

Paid time off

Parental leave

Training program

Descrizione del lavoro

Jaguar / Land Rover San Jose, part of the Sonic Automotive family, is seeking a Service BDC Agent. You will generate service appointments, respond to internet inquiries, and manage customer data with CRM and lead tools.

This role emphasizes premium customer experience in a fast-paced auto dealership environment. The position offers hourly pay between $20.00 and $25.00, full-time schedule, and benefits as part of Sonic's comprehensive package.

Competenze

• Previous BDC experience for an automotive dealership.
• Experience in a high-volume call center environment or commission-driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed appointment goals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.

Mansioni

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Conoscenze

BDC experience

Call center experience

Interpersonal skills

Goal-driven

Strumenti

CRM software

Lead management tools

Descrizione del lavoro

Jaguar / Land Rover San Jose, part of the Sonic Automotive family, is seeking a Service BDC Agent. You will generate service appointments, respond to internet inquiries, and manage customer data with CRM and lead tools.

This role emphasizes premium customer experience in a fast-paced auto dealership environment. The position offers hourly pay between $20.00 and $25.00, full-time schedule, and benefits as part of Sonic's comprehensive package.