Service BDC Agent – Auto Dealership (Full-Time, Benefits)

Sonic-Automotive; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Company-paid life insurance

401(k) with company match

Paid time off

Parental leave

Training and development

Job summary

Sonic Automotive is hiring a Service BDC Agent for the Jaguar / Land Rover San Jose location. The role focuses on generating service appointments, managing inquiries via internet channels, and using CRM tools to track customer interest.

Prior BDC experience at an automotive dealership is preferred, with a strong emphasis on customer satisfaction and professional communication. The position offers a full-time schedule with Monday through Saturday availability, Sundays off, and an hourly pay range

Qualifications

• Previous BDC experience for an automotive dealership.
• Experience in a high-volume call center or commission-driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet appointment goals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and maintain high customer satisfaction.

Skills

Interpersonal communication

Customer service

Time management

Job description

Sonic Automotive is hiring a Service BDC Agent for the Jaguar / Land Rover San Jose location. The role focuses on generating service appointments, managing inquiries via internet channels, and using CRM tools to track customer interest.

Prior BDC experience at an automotive dealership is preferred, with a strong emphasis on customer satisfaction and professional communication. The position offers a full-time schedule with Monday through Saturday availability, Sundays off, and an hourly pay range