Automotive Service BDC Agent - High-Impact Appointments

Sonic Automotive, Inc.; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Company-paid life insurance

401(k) retirement plan with company-m?

Job summary

Sonic Automotive, Inc. is hiring a Service BDC Agent for Jaguar / Land Rover San Jose in San Jose, CA. You will generate service appointments by responding to internet inquiries and manage CRM data with accuracy and courtesy.

The role requires previous BDC experience at an automotive dealership or similar fast-paced environment, strong phone interpersonal skills, and the ability to work independently within a team. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• BDC experience at automotive dealership.
• Experience in a high-volume call center or commission-based role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed appointment goals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

BDC experience

Call center experience

Interpersonal skills

Goal oriented

Time management

Independent worker

Job description

Sonic Automotive, Inc. is hiring a Service BDC Agent for Jaguar / Land Rover San Jose in San Jose, CA. You will generate service appointments by responding to internet inquiries and manage CRM data with accuracy and courtesy.

The role requires previous BDC experience at an automotive dealership or similar fast-paced environment, strong phone interpersonal skills, and the ability to work independently within a team. Competitive hourly pay and comprehensive benefits are offered.