BDC Customer Care Specialist

Thomas Nissan of Joliet; Joliet (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Hourly Pay Plus Bonuses

Paid Training

Health, Dental, and Vision Insurance

Flexible Scheduling

Job summary

Thomas Nissan of Joliet is seeking Business Development Representatives (BDC) to support their growing sales department. Ideal candidates will have strong communication skills and customer service experience.

The position includes responsibilities such as responding to customer inquiries, scheduling appointments, and maintaining CRM records. Perks include competitive pay, bonuses, and career growth opportunities.

Qualifications

• Strong phone and communication skills.
• Customer service experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to inbound internet leads and customer inquiries.
• Schedule appointments for the sales department.
• Maintain accurate customer information in the CRM.

Skills

Strong phone and communication skills

Customer service experience

Bilingual (English/Spanish)

Basic computer skills

Ability to multitask in a fast-paced environment

Job description

Business Development Representative (BDC)

Thomas Nissan of Joliet

Thomas Nissan of Joliet is Growing – Join Our Team!

Thomas Nissan of Joliet is actively hiring Business Development Representatives (BDC) to help support our rapidly growing sales department.

This is a great opportunity for individuals with experience in customer service, call centers, appointment setting, collections, hospitality, retail sales, or any position that requires strong communication skills. Automotive experience is a plus, but we are willing to train the right people.

If you enjoy talking with people, building relationships, and helping customers, this could be the perfect career opportunity.

What We Offer

• Competitive Hourly Pay Plus Bonuses
• Aggressive Performance Incentives & Monthly Spiffs
• Fuel Assistance Program for Top Performers
• Paid Training
• Health, Dental, and Vision Insurance
• Paid Vacation
• Career Growth Opportunities
• Flexible Scheduling
• Fun, Team-Oriented Work Environment

Responsibilities

• Respond to inbound internet leads, phone calls, and customer inquiries
• Schedule appointments for the sales department
• Follow up with customers regarding their vehicle interests
• Confirm and manage daily appointments
• Maintain accurate customer information in the CRM
• Communicate professionally through phone, text, and email
• Help create an exceptional customer experience before the customer arrives at the dealership

Qualifications

• Strong phone and communication skills
• Customer service experience preferred
• Call center, collections, retail, hospitality, or appointment-setting experience is a plus
• Automotive experience is a plus but not required
• Bilingual (English/Spanish) is a strong plus
• Positive attitude and strong work ethic
• Basic computer skills
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor

Who Should Apply?

• Customer Service Representatives
• Appointment Coordinators
• Call Center Representatives
• Collections Representatives
• Retail Sales Associates
• Hospitality Professionals
• Recent College Graduates
• Bilingual Candidates
• Anyone who enjoys helping people and earning performance-based income

Why Thomas Nissan?

We are growing, investing in our people, and creating opportunities for long-term career advancement. Many of our managers started in entry-level positions and worked their way up through the organization.

If you're looking for a career instead of just another job, we want to talk to you.

Spanish-speaking candidates are encouraged to apply.

Apply Today and Become Part of the Thomas Nissan Team!