BDC Center Manager: Lead, Coach & Drive Appointments

Socket.dev; Englewood (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Socket.dev is seeking a motivated Business Development Manager to oversee the dealership's BDC operations and drive customer engagement. You will coach and lead a team to deliver exceptional guest experiences and grow the dealership’s business.

You will manage the BDC daily, handle inquiries via phone, internet and chat, and develop lead processes in the CRM. Collaboration with sales, service, and marketing is essential to meet goals.

Qualifications

• Previous dealership BDC or customer service leadership experience preferred.
• Excellent phone, email, and written communication skills.
• Strong leadership, coaching and team management abilities.
• Highly organized with strong time management and multitasking skills.

Responsibilities

• Manage daily operations of the Business Development Center (BDC).
• Handle inbound and outbound customer communications via phone, internet, and chat.
• Generate appointments for sales and service departments.
• Develop and maintain lead management processes in the CRM.
• Train, coach, and mentor BDC agents to maintain performance and service standards.
• Collaborate with management, sales, and service teams to meet goals.
• Support marketing campaigns and retention initiatives to increase engagement.

Skills

Leadership

Communication

Coaching

Team management

Time management

Tools

DealerSocket

VinSolutions

Job description

Socket.dev is seeking a motivated Business Development Manager to oversee the dealership's BDC operations and drive customer engagement. You will coach and lead a team to deliver exceptional guest experiences and grow the dealership’s business.

You will manage the BDC daily, handle inquiries via phone, internet and chat, and develop lead processes in the CRM. Collaboration with sales, service, and marketing is essential to meet goals.