BDC - Business evelopment Center employee

Tim Short Chevrolet of Hazard; Hazard (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Tim Short Chevrolet of Hazard is seeking a skilled Business Development Center (BDC) employee to manage inbound/outbound phone, email, and internet leads. You will secure appointments for sales or service while maintaining high customer satisfaction and dealership traffic.

Key tasks include prompt lead responses, meticulous CRM updates, and adherence to scripts. Experience in automotive BDC is a plus, but not required; high-volume call handling and strong communication are essential.

Qualifications

• Excellent verbal and written communication across phone, email and chat channels.
• Experience with CRM systems and data entry with high accuracy.
• Ability to handle high-volume inbound/outbound phone work in a fast-paced environment.

Responsibilities

• Respond to internet requests and inbound calls promptly to convert leads to sales or service appointments.
• Make outbound calls to follow up with potential customers and unsold leads, and to confirm or reschedule appointments.
• Log interactions, update contact information and track lead status in the CRM.

Skills

Verbal & written communication

CRM proficiency

Phone handling

Attention to detail

Education

High school diploma or GED

Tools

CRM software

Job description

Tim Short Chevrolet is looking for A Business Development Center (BDC) employee—manages inbound/outbound phone, email, and internet leads to secure appointments for the sales or service departments. They focus on increasing customer satisfaction and dealership traffic by following up on inquiries, updating CRM systems, and adhering to specific communication scripts.Key Responsibilities• Lead Management: Respond to internet requests and inbound calls promptly, converting leads into sales/service appointments.• Outbound Calling: Make outbound calls to follow up with potential customers, unsold leads, and to confirm or reschedule appointments.• Database Management: Utilize CRM tools to log customer interactions, update contact information, and track lead status.• Customer Service: Address customer questions, resolve issues, and provide information regarding inventory or promotions.• Reporting: Track personal performance metrics, such as appointment show rates and closing percentages.Common Requirements• Skills: Exceptional verbal and written communication, strong computer skills, and ability to handle high-volume phone work.• Experience: Previous customer service or sales experience is preferred; automotive BDC experience is a plus but not required.• Education: High school diploma or GED equivalent.• Environment: Fast-paced, office-based environment within a dealership.