BDC Bilingual Guest Relations Specialist

SW Automotive Management; United States; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, life insurance

Pet insurance

401(k) with company match

Paid Time off

Short/long term disability

On site gym

Job summary

Schomp Automotive Group in Littleton, CO is seeking a Customer Service Agent to handle high-volume inbound calls, schedule service appointments, and assist guests.

No automotive knowledge is required; we value excellent communication, a friendly demeanor, and a commitment to a first-class guest experience. Evening and weekend shifts are required; Schomp offers a comprehensive benefits package.

Qualifications

• Customer service experience preferred; call center experience a plus.

Responsibilities

• Answer inbound calls from customers and schedule service appointments.
• Build rapport with guests and provide a first-class guest experience.
• Respond quickly to guest questions and needs; reflect core values in service.

Skills

Call center experience

Customer service

Guest relations

Job description

Job Description: Location: 5067 S Wadsworth Blvd, Littleton, CO 80123 Career Area: Customer Service Employment Type: Full Time Position Type: Hourly Pay: Starting at $19.29 per hour plus bonus The application window is expected to close on October 31st, 2026.

At Schomp, our Corporate positions provide valued support to our dealerships and customers. We are looking for top talent ready to join our forward-thinking, high volume, dynamic organization. We encourage our team members to be their best, we celebrate our success, and we strive to exceed customer expectations. The Schomp Corporate team dedicates time in supporting its employees and recognizing achievements through the monthly MVP award. We also encourage and provide opportunities for our employees to support SchompSpark - giving back to our community in the areas of children’s and educational organizations.

If you are looking for an amazing team of hard working and fun individuals,

Why Schomp BDC?

Flexible schedule! We will schedule you based on your needs! Opportunities for advancement Continued Training through Schomp Work life balance, we respect your time away from work and believe that you should have time to enjoy your life outside of the office.

Why Schomp:

• Full suite of insurances - medical, dental, life
• Pet insurance, you read that right, insurance for your furry or not so furry friends
• 401(k) with company match
• Paid Time off - Vacation, sick and benefit days
• Short term and long term disability
• Accident insurance
• On site Gym/ Gym reimbursement
• Culture that values and recognizes
• Committed to your career, leadership and development training
• The best part of automotive: Employees are eligible for discounts on vehicles, parts and service

Daily Responsibilities:

As a Customer Service Agent, you’ll be answering inbound phone calls from our customers. No automotive knowledge is required. We keep our multiple Service Departments running by scheduling service appointments with our customers, and ensuring all of their questions and needs are met during each phone call.

• Effectively manage a high volume of work
• Build rapport with guests
• Enhance the service process by creating a first class guest experience
• Provide an exceptional first impression when speaking with guests
• Respond quickly to the needs of the guests
• Utilize our company’s core values: Competitive Consistent Adaptable Respectful Empathetic

Requirements:

• Must be able to work some evenings, Saturdays, and holidays
• We are open Monday through Friday, 7am to 7pm, and Saturdays 8am to 7pm
• We are closed on Sundays
• Call center experience is a plus but not required
• Guest relations experience is a plus but not required

Schomp Automotive Group is an Equal Opportunity Employer.

The compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary depending on factors including but not limited to location, experience and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses, Paid Time Off policy, region- specific benefits.

If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to [e-mail] or contact 720-800-6265.

Schomp wants to change the way you see a career in the automotive industry. Every day we strive to deliver the best experiences possible for both our employees and customers. From benefits and perks, to upward mobility and career growth, our opportunities and standards exceed the industry standard. There’s a reason why Schomp was a 2018 Finalist for “Best Companies to Work for in Colorado.” This is where you’ll discover the Schomp difference. You love helping people. We are in the people business and cars are what connect us with people. Schomp employees strive to create the best experience for the customers we serve and the people that we work with on a daily basis. It doesn’t matter if you have automotive experience or not. If you’re passionate about working with great people and delivering an exceptional experience for customers, Schomp is the place for you. Schomp Automotive cares about our shared future. A driving goal is to help sustain and support the communities where we live and work. Children’s initiatives, specifically focusing on wellness and education, are our primary focus, but we offer general community support as well. A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistent, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.