BDC ASSOCIATE - CDJR

Hanania Automotive Group; Saint Augustine (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Ongoing training opportunities

Exclusive employee discounts

Job summary

Hanania Automotive Group is looking for a dynamic BDC Associate to join our team in Saint Augustine, FL. This role requires a charismatic individual who is passionate about delivering exceptional customer experiences and thrives in a fast-paced environment.

As a BDC Associate, you will handle guest inquiries, manage appointments, and develop leads through various interactions. We offer a competitive pay structure, comprehensive benefits, and ongoing training to enhance your sales skills.

Qualifications

• High School Diploma or GED is required.
• Sales experience is a plus, but we welcome sales rookies.
• Exceptional communication skills to engage customers.

Responsibilities

• Handle guest inquiries to ensure customer satisfaction.
• Connect with potential customers via phone and email.
• Maintain a follow-up system to encourage repeat business.

Skills

Customer service skills

Communication skills

Sales experience

Time management

Tech-savvy

Education

High School Diploma or GED

Tools

CRM systems

Job description

Job Details

Job Location: Hanania Chrysler Dodge Jeep Ram - St. Augustine, FL 32086

Are you ready to bring your sales expertise to a thriving dealership and elevate our customer service to new heights? At Hanania Automotive, we’re searching for a dynamic BDC Associate who thrives in a fast-paced environment, loves connecting with people, and is passionate about automobiles. If you’re enthusiastic, detail-oriented, and dedicated to delivering exceptional customer experiences, we want you on our team!

What’s in it for you:

• A competitive pay structure and incentives that let you shine in the spotlight.
• A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans.
• Ongoing training and development opportunities to fine‑tune your sales skills.
• A work culture that celebrates diversity, creativity, and innovation.
• Opportunities to access a fleet of top‑of‑the‑line vehicles.
• Exclusive employee discounts on vehicle purchases, parts, and services.

Key Responsibilities:

• Handle guest inquiries with a focus on complete satisfaction and ensure a high‑quality experience for every customer.
• Connect with potential customers via phone and email to schedule and confirm appointments and follow up on no‑shows.
• Maintain a follow‑up system to encourage repeat and referral business, enhancing customer relationships.
• Seamlessly turn online leads into sales and provide timely quotes with the Internet Sales Manager and Management Team.
• Keep up with automotive trends, product features, and industry knowledge.
• Understand vehicle features, compare models, and stay updated on inventory.
• With past and potential customers, suggest trade‑ins, and respond to inquiries with a personal touch.
• Qualify buyers, demonstrate vehicles, handle objections, negotiate prices, complete contracts, and finalize sales.
• Forecast and achieve monthly sales targets while staying informed about dealership inventory.
• Actively develop leads through phone, mail, and in‑person interactions.
• Deliver vehicles, clearly explain features, warranties, and paperwork.
• Commit to exceptional customer service and be ready to take on additional tasks as needed.

Qualifications

• High School Diploma or GED.
• Charismatic and customer‑focused, with flair.
• Sales experience is a plus, but we also welcome sales rookies with a burning passion to succeed.
• Strong ability to handle a high volume of calls and emails, with excellent customer service skills.
• Ability to work independently as well as part of a team in a high‑energy setting.
• Exceptional communication skills, with the ability to captivate and engage customers.
• Tech‑savvy, comfortable with digital tools and CRM systems.
• Strong time management, relationship‑building, and follow‑up abilities.
• A valid driver's license.
• Must pass background check and hair follicle drug screen.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.