BDC Appointment Specialist — Growth & Inquiries

Kia of Cartersville; Cartersville (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Kia of Cartersville is hiring a BDC Representative to grow sales by building relationships with customers. You will handle inbound/outbound calls, set appointments, and follow up to ensure show rates. The role emphasizes accuracy in VinSolutions CRM and adherence to do-not-call rules, with a focus on customer experience.

The position is full-time in-car dealership operations, with evenings and Saturdays likely, and is eligible for performance bonuses based on results.

Qualifications

• Excellent phone, written and verbal communication skills.
• Proficient with computers, internet and Microsoft Office.
• Highly organized, quick learner, positive attitude, and a strong team player.
• Previous dealership BDC, call center or sales experience a plus.
• Experience with VinSolutions CRM a plus.

Responsibilities

• Answers inbound calls, internet leads, texts and emails within the department’s response-time standards.
• Makes outbound calls and sends follow-up messages to new leads, unsold showroom customers and “no-shows”.
• Schedules and confirms sales appointments, and coordinates with the sales team on customer arrival.
• Logs all customer contacts, notes and appointments accurately in VinSolutions CRM.
• Informs prospects about current inventory, promotions and incentives.
• Meets department goals for contacts, appointments set and appointment show rates.
• Follows dealership policies and federal and state rules for customer calls and texts (including do-not-call and consent requirements) and protects customer information.

Skills

Phone communication

Written communication

Verbal communication

Tools

VinSolutions CRM

Job description

Kia of Cartersville is hiring a BDC Representative to grow sales by building relationships with customers. You will handle inbound/outbound calls, set appointments, and follow up to ensure show rates. The role emphasizes accuracy in VinSolutions CRM and adherence to do-not-call rules, with a focus on customer experience.

The position is full-time in-car dealership operations, with evenings and Saturdays likely, and is eligible for performance bonuses based on results.