BDC Appointment & Customer Care Specialist

Murray-Motor-Co.; Muncy (Lycoming County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee Discounts

Health Insurance

Vision Insurance

Dental Insurance

Life and Accident Insurance

Job summary

Murray Motors Ford/Mazda in Muncy, PA is hiring a full-time BDC/Customer Service Representative to support our dealership by setting appointments, handling phone inquiries, and following up with customers to ensure a smooth experience.

The ideal candidate has strong phone presence, solid written communication, reliable teamwork, and good computer skills. This position offers a family-friendly environment and a Monday–Friday schedule from 8:00 am to 5:00 pm.

Qualifications

• Excellent phone etiquette and clear written communication.
• Reliable, consistent team player.
• Strong computer skills and basic CRM knowledge.
• Customer-focused with attention to detail.

Responsibilities

• Setting appointments.
• Following up with customers.
• Answering phone calls.
• Contacting customers prior to appointment date for confirmation.
• Provide customers with excellent customer service.
• Detail all customer comments and update information.
• Assist with various other tasks at the dealership.

Skills

Phone communication

Written communication

Reliability

Team player

Computer skills

Customer service mindset

Tools

CRM software

MS Office

Job description

Murray Motors Ford/Mazda in Muncy, PA is hiring a full-time BDC/Customer Service Representative to support our dealership by setting appointments, handling phone inquiries, and following up with customers to ensure a smooth experience.

The ideal candidate has strong phone presence, solid written communication, reliable teamwork, and good computer skills. This position offers a family-friendly environment and a Monday–Friday schedule from 8:00 am to 5:00 pm.