BDC Appointment Coordinator | Hourly - South Tacoma Honda

Gee Automotive Companies; Tacoma (WA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical and dental insurance

Employee discounts on vehicles, parts,

Service department employee pricing

Job summary

South Tacoma Honda is seeking a Service Customer Service Representative to deliver an outstanding experience to service customers from the first phone call through the service appointment.

Join a supportive team with opportunities for growth and a stable, full-time schedule. Responsibilities include handling inquiries, scheduling, and maintaining accurate records in dealership software while collaborating with service advisors to maximize show rates.

Qualifications

• Previous customer service, call center, scheduling, hospitality, retail, or administrative experience preferred.
• Strong phone and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer and data entry skills.
• Positive attitude and strong work ethic.
• Professional and customer-focused demeanor.
• Flexible schedule including occasional Saturdays.

Responsibilities

• Answer incoming service calls and respond to customer inquiries
• Schedule, confirm, and reschedule service appointments
• Make outbound calls for maintenance reminders, declined services, missed appointments, and follow-ups
• Respond to customer leads via phone, text, email, and online inquiries
• Accurately document customer interactions in dealership software systems
• Work closely with service advisors and management to maximize appointment show rates
• Deliver professional and courteous customer service with every interaction
• Follow established call, text, and email processes
• Assist with service retention and customer satisfaction initiatives
• Maintain accurate records and appointment information

Skills

Customer service

Phone skills

Communication

Multitasking

Data entry

Job description

Looking for a customer-focused role with a stable schedule, great team environment, and opportunities for growth? South Tacoma Honda is looking for a Service Customer Service Representative to help deliver an exceptional experience to our service customers from their first phone call through their service appointment.

Why Join South Tacoma Honda?

At South Tacoma Honda, we're committed to creating an outstanding experience for both our customers and our employees. We provide the training, tools, and support needed to help you succeed while offering opportunities for long-term career growth within a respected and growing dealership group.

• Friendly, team-oriented culture
• Stable, full-time employment
• Growth and advancement opportunities
• Ongoing training and development
• Modern dealership facilities
• Supportive leadership team
• Employee discounts on vehicles, parts, and service

Service Customer Service Representative Job Responsibilities

• Answer incoming service calls and respond to customer inquiries
• Schedule, confirm, and reschedule service appointments
• Make outbound calls to customers regarding maintenance reminders, declined services, missed appointments, and follow-up communication
• Respond to customer leads through phone, text, email, and online inquiries
• Accurately document customer interactions in dealership software systems
• Work closely with service advisors and service management to maximize appointment show rates
• Deliver professional and courteous customer service with every interaction
• Follow established call, text, and email processes
• Assist with service retention and customer satisfaction initiatives
• Maintain accurate records and appointment information

Service Customer Service Representative Benefits And Compensation

In addition to competitive pay, our benefits are designed to support you and your family…

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

• Previous customer service, call center, scheduling, hospitality, retail, or administrative experience preferred
• Strong phone and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer and data entry skills
• Positive attitude and strong work ethic
• Professional and customer-focused demeanor
• Ability to work a flexible schedule, including occasional Saturdays

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.