BDC Administrator

Lithia & Driveway; Smyrna (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Wade Ford in Smyrna, GA seeks a customer relations-focused team member to manage and improve the customer experience at the dealership. You will train staff on approved processes, gather customer data for ongoing retention, and stay informed about pricing, events, and promotions.

You will use computer and phone skills to drive appointments and sales, follow up with customers, resolve concerns, and support the GSM/LSMS Coordinator in delivering top-tier service.

Qualifications

• High School graduate or equivalent, 18 years or older. We are a drug-free workplace.
• Equal employment opportunity statement and non-discrimination policy.
• Experience with customer relations and service processes is a plus.

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes to assure our customer’s perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s) by observations and meetings with GSM/LSMS Coordinator.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Use phone skills to follow up with customers about their experience, resolve issues, and escalate major concerns to leadership.
• Set solid appointments with daily customer calls, lists, and referrals.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Phone skills

Education

High School diploma or equivalent

Job description

Wade Ford

We are one of over 300+ Lithia Motors Dealerships nationwide representing over 48 manufacturers in 24 states! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long‑term career goals.

Dealership L0582 Wade Ford

What You'll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.