BDC Administrator

Lithia & Driveway; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway’s Toyota of Jackson is seeking motivated, customer-focused teammates to join our team and deliver a rewarding buyer experience. You will lead the customer relations process, ensure a smooth, positive experience, and help manage data for ongoing engagement.

In this role you will manage CRM-driven follow-ups, schedule appointments, and stay informed on current pricing and promotions. You will work in our internet department to boost appointments and customer retention.

Qualifications

• Lead customer relations process management to keep the customer perspective front and center.
• Develop improvement plans through observations and meetings with leadership.
• Gather accurate customer information to build a follow-up database.
• Maintain knowledge of product information, pricing, and promotions.
• Utilize internet department tools to increase appointments, sales and retention.
• Follow up with customers by phone to resolve issues and escalate when needed.
• Schedule solid appointments with daily leads and service/parts customers.
• Perform other duties as assigned.

Responsibilities

• Lead customer relations process management to keep the customer perspective front and center.
• Develop improvement plans through observations and meetings with leadership.
• Gather accurate customer information to build a follow-up database.
• Maintain knowledge of product information, pricing, and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Follow up with customers by phone to address issues and escalate as needed.
• Schedule solid appointments with daily customer call-ins and leads.
• Perform other duties as assigned.

Skills

Customer relations

Data gathering

Phone skills

Appointment setting

Process improvement

Education

High School Diploma or GED

Job description

Join Our Team Today! Ready to start a rewarding career with a growing organization? We're looking for motivated, customer-focused individuals to join our team!

Dealership L0435 Toyota of Jackson Toyota of Jackson Join Our Team Today! Ready to start a rewarding career with a growing organization? We're looking for motivated, customer-focused individuals to join our team!

What You'll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.