BDC Administrator

Lithia & Driveway; Memphis (TN); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Sunrise Buick GMC at Wolfchase is seeking a Customer Relations Lead to manage the customer experience at the store level. You will observe, install, and train approved CR processes to ensure the customer's perspective guides actions.

You will gather accurate customer information, stay informed on product pricing and promotions, and use online tools to boost appointments, sales, and retention. You will also follow up by phone, resolve issues, and escalate major concerns to leadership.

Qualifications

• High school diploma or equivalent required; strong customer focus.
• Excellent verbal and written communication with attention to detail.
• Proficient with basic computer use and typing speeds.

Responsibilities

• Lead customer relations process management at assigned store(s) to assure the customer perspective is first.
• Develop continuous improvement plans for store(s) by observations and meetings with leadership.
• Gather accurate customer information to build a follow-up retention database.
• Maintain knowledge of product pricing, dealership events, and promotions.
• Use internet tools to increase appointments, sales, and customer retention.
• Follow up with customers by phone to resolve issues and escalate major concerns.
• Set solid appointments using daily call-ins and various customer lists.
• Other duties as assigned.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Mathematics

Basic computer skills

Education

High School diploma or GED

Job description

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

Dealership

L0815 Sunrise Buick GMC at Wolfchase

Sunrise of Buick GMC at Wolfchase

What You’ll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

What You’ll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems.
• Basic computer skills

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.