BDC Administator

L0346 Grapevine Honda; Grapevine (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Stock Purchase Plan

Lithia Learning Center

Job summary

Grapevine Honda is seeking a energetic BDC Representative to join our high-volume Texas dealership. You will respond to internet leads, schedule showroom appointments, and connect customers with our sales team to drive engagement.

In this fast-paced role you’ll build relationships, maintain accurate CRM records, and support the sales team with professional communication. Training and growth opportunities are offered at Lithia & Driveway.

Qualifications

• Excellent communication and customer service skills are essential.
• Ability to work in a fast-paced, high-volume environment with urgency.
• Proficient in multitasking and maintaining accurate records in CRM.
• Detail-oriented and dependable with strong organizational skills.

Responsibilities

• Respond to internet leads quickly via phone, text, email, and online platforms.
• Schedule showroom appointments for prospective customers.
• Collaborate with Sales Representatives and Managers to drive engagement.
• Follow up with customers throughout the buying process and maintain CRM data.
• Support sales goals through effective lead management and communication.

Skills

Communication skills

Customer service

Urgent mindset

Multitasking

Organizational skills

Phone communication

BDC/CRM experience

Education

High School diploma or equivalent

Tools

CRM systems

Job description

Dealership: L0346 Grapevine Honda BDC Representative - Grapevine Honda

Join One of Texas' Highest-Volume Honda Dealerships Grapevine Honda is growing, and we're looking for energetic, customer-focused professionals to join our high-performing Business Development Center (BDC) team.

This is more than a call center role. As a BDC Representative, you'll be the first point of contact for customers shopping online, responding to internet leads, setting appointments, and helping connect customers with our award-winning sales team. If you thrive in a fast-paced environment, enjoy building relationships, and love helping people, this is an opportunity to build a rewarding career with one of the most successful Honda dealerships in Texas.

What You'll Do

• Respond to internet leads quickly through phone, text, email, and online platforms
• Schedule showroom appointments for prospective customers
• Partner closely with Sales Representatives and Managers to drive customer engagement
• Follow up with customers throughout the buying process
• Maintain accurate customer information and activity within CRM systems
• Provide outstanding customer service while creating a positive first impression
• Support dealership sales goals through effective communication and lead management
• Help convert online shoppers into lifelong customers

What We’re Looking For

• Excellent communication and customer service skills
• A positive attitude with a strong sense of urgency
• Ability to multitask in a fast-paced, high-volume environment
• Strong organizational and computer skills
• Comfortable speaking with customers over the phone
• Detail-oriented and highly dependable
• Sales, customer service, retail, hospitality, call center, or BDC experience is a plus, but not required

Why Join Our Us?

Join one of the largest and busiest Honda dealerships in Texas

High volume of incoming internet leads and customer opportunities

Team-oriented culture focused on growth and success

Paid training and ongoing professional development

Advancement opportunities within Lithia & Driveway, one of the largest automotive retailers in North America

Work alongside experienced automotive professionals who want to help you succeed

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate.

With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Join us as we accelerate towards growth in automotive and beyond!