BDC (2731)

Page Associates; Mechanicsville (VA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

Health savings account

Short-term & Long-term disability

Life Insurance

401k retirement

Job summary

Mechanicsville Toyota in Mechanicsville, VA is seeking a full-time administrator to handle a high volume of inbound calls, schedule vehicle service appointments with the service department, greet customers, and document interactions in the system.

Strong customer service skills, multitasking ability, and adherence to dealership processes are essential. Previous call-center or receptionist experience is preferred; multiple language skills are a plus.

Qualifications

• Advanced computer and phone skills required.
• Typing speed 35–40 wpm minimum.
• Experience using customer tracking systems preferred.

Responsibilities

• Handle a high volume of inbound calls.
• Partner with the service department to schedule vehicle service appointments.
• Greet customers and provide information on shuttle schedule if needed.
• Identify automotive service needs and document in the system.
• Follow dealership processes with high contact frequency.
• Maintain thorough documentation of all contacts in the CRM.
• Adhere to Asbury phone scripts and scripts for data collection.
• Demonstrate excellent customer service and teamwork.

Skills

Excellent customer service

Advanced computer & phone skills

Typing 35–40 wpm

Multitasking

Team player

Tools

CRM system

Job description

Job Details

Job Location: Mechanicsville Toyota - Mechanicsville, VA 23111, Position Type: Full Time, Salary Range: $30,000.00 - $50,000.00 Hourly, Job Category: Admin - Clerical,

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide information on shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast paced environment
• Various language proficiency is always a plus
• Team player

Full Time Benefits

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Health savings
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k retirement

Qualifications

• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Appointment setting experience a plus\
• Able to multi-task in a fast paced environment
• Team player
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)