Battery/Light Service (Nights)

AAA Mountain West Group; Oakland (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Discretionary incentive plan

401k matching up to 6%

Medical, Dental, Vision benefits

Paid Holidays

Paid Time Off

Free AAA Classic Membership

AAA product discounts

Tuition reimbursement

Job summary

AAA Mountain West Group seeks a Service and Roadside Technician responsible for operating service vehicles, assisting AAA members, and performing basic diagnostics and customer service. The role includes on-scene rapport building, upselling AAA products, and completing daily paperwork.

Candidate should have a valid driver’s license, 2+ years in a customer-facing role, and relevant automotive training or ASE certification preferred.

Qualifications

• Must possess a valid driver’s license with a safe driving record.
• Two years of experience in a customer contact role.
• Vocational automotive training/certification or equivalent experience (preferred).
• ASE (Automotive Service Excellence) certification (preferred).

Responsibilities

• Drive and operate a service vehicle to assist AAA members and for commercial purposes.
• Interact with customers on scene to build rapport and solve problems.
• Leverage sales skills to offer AAA products and services during service interaction.
• Use on-board computer, radio communications, and mapping systems.
• Complete daily paperwork such as call-logs and invoices.

Skills

Verbal communication

Vehicle knowledge

Problem solving

Driving (manual/automatic)

Education

Driver’s license (valid)

Vocational automotive training/certification

ASE certification (preferred)

Job description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Summary

Driving and operating of a specific service vehicle (tow trucks, battery service vehicles, light service vehicles) and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.

Essential Functions

• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
• Leverages sales skills for offering products and services from AAA to member during service interaction
• Utilizing on-board computer, radio communications, and mapping systems
• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification/Requirements

• Must possess a valid driver’s license with a safe driving record
• Two (2) years of experience in a customer contact role
• I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
• Vocational technical automotive training/certification or equivalent experience (preferred)
• ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

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$27.50 hourly pay with potential to make up to an additional $1,900 per month with quality and productivity incentives