ED Registration Specialist

The University of Toledo; Ottawa Hills (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

The University of Toledo is seeking an ED Registration Specialist to perform outpatient and inpatient registrations, verify insurance, and handle cash collections while ensuring exceptional patient service.

The role requires effective communication, accuracy in data entry, and the ability to maintain courteous interactions with patients and staff in a fast-paced healthcare environment.

Qualifications

• High School diploma or equivalent is required.
• Previous customer service experience is required.
• Proficiency with standard office software and ability to operate a Windows-based computer.

Responsibilities

• Handle outpatient and inpatient registrations and insurance verification.
• Manage cash collections and ensure accurate patient information for reimbursement.

Skills

Customer service

Communication

Professional relationships

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Windows-based computer

Job description

Title: ED Registration Specialist

Department Org: Registration - 108820

Employee Classification: B1 - Classif'd Full Time AFSCMEHSC

Bargaining Unit: AFSCME HSC

Primary Location: HSC H

Shift: 2

Start Time: 11AM/3PM End Time: 11PM/3AM

Float: Yes

Rotate: Yes

On Call: Yes

Travel: Yes

Weekend/Holiday: Yes

Job Description:

The ED Registration Specialist performs all outpatient andinpatient registrations functions, insurance verification, cashcollections for the University of Toledo Medical Center whileproviding excellent customer satisfaction. Strive to sustaincourteous and caring impression for patients and visitors.Communicates effectively to maximize patient flow and provideexcellence in customer relations. Ensure that financial policiesand requirements are met while providing caring access at theUniversity of Toledo medical Center.

Performs complete and accurate registration and admission functionsfor the purpose of maximize reimbursement, and provide timely andaccurate patient information to all other providers and users ofpatient data.

The ED Registration Specialist is highly skilled and works at afully cross functional level.

Minimum Qualifications:

• - High School diploma or equivalent required
• - Previous customer service experience required
• - Working knowledge to operate a computer in a windows-basedenvironment utilizing various software programs such as MicrosoftWord, Excel, Outlook to produce and manage essential reports andcorrespondence. Must be able to utilize computer keyboardproficiently
• - Ability to work with minimum supervision, Ability to applyunderstanding to carry out instructions furnished in written, oral,or diagram form
• - Ability to develop and maintain professional service-orientedworking relationships with patients, families, physicians, nurses,co-workers, supervisors and others
• - Ability to provide excellent customer satisfaction whenpresenting information and responding to questions from staff,patients and the general public
• - Ability to deal with confrontation and stressful workingenvironment while maintaining excellence in customer service
• - Must be able to analyze data, calculate figures and amounts suchas discounts, interest, percentages, add, subtract, multiply, anddivide in all units of measure, using whole numbers, commonfractions, and decimals. Applicants may be tested

Conditions of Employment:

To promote the highest levels of health and well-being, theUniversity of Toledo campuses are tobacco-free. Pre-employmenthealth screening requirements for the University of Toledo HealthScience Campus Medical Center will include drug and other requiredhealth screenings for the position.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. TheUniversity of Toledo does not discriminate in employment,educational programs, or activities on the basis of race, color,religion, sex, age, ancestry, national origin, sexual orientation,gender identity and expression, military or veteran status,disability, familial status, or political affiliation.

The University is dedicated to attracting and retaining the bestand brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation toindividuals with disabilities. If you require accommodation tocomplete this application, or for testing or interviewing, pleasecontact HR Compliance at [e-mail] or419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.

Computer access is available at most public libraries and at theOffice of Human Resources located in the Center for AdministrativeSupport on the UToledo Main Campus.