Basic Needs Coordinator

United Way Pioneer Valley; Springfield (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

United Way Pioneer Valley is seeking a Basic Needs Coordinator to lead day-to-day operations of its Basic Needs Programs. The role ensures food security services reach clients reliably, fairly, and with dignity.

The Coordinator plans weekly pantry operations and oversees volunteers, partners with local agencies, and maintains compliance with FBWMA and USDA requirements. The position requires independent work, professional conduct, and completion of required trainings and certifications.

Qualifications

• Ability to work independently and reliably.
• Completion and maintenance of required trainings and certifications.

Responsibilities

• Plan and run weekly pantry operations.
• Recruit, train, schedule, and supervise volunteers.
• Manage local agency partnerships and ensure compliance with FBWMA and USDA requirements.

Job description

The Basic Needs Coordinator is a member of the Programs Team and reports to the Chief Programs Officer. The Coordinator runs the day-to-day operations of UWPV’s Basic Needs Programs and makes sure food security and basic needs services reach clients reliably, fairly, and with dignity. The role plans and runs weekly pantry operations and recruits, trains, schedules, and supervises the volunteers who support Basic Needs Programs. It also manages local agency partnerships connected to Basic Needs work and keeps the programs fully compliant with Food Bank of Western Massachusetts (FBWMA) and USDA requirements. The Coordinator plans ahead, applies program rules consistently, and measures success by results for clients and agency partners, not by activity.

The Coordinator is expected to work independently and reliably and to model professional conduct for staff and volunteers. The Coordinator must also complete and keep current all trainings and certifications the position requires.