Bartender/Server

Hang Over Easy; Akron (OH); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Training & development

Job summary

A local hospitality establishment in Akron is seeking a dynamic Front of House Employee to create a welcoming atmosphere and ensure a positive customer experience. Responsibilities include greeting customers, taking orders, delivering food and beverages, maintaining cleanliness, and resolving complaints. Ideal candidates have customer service experience, strong communication skills, and the ability to work in a fast-paced environment. Join our team and contribute to a positive dining experience!

Qualifications

• Prior experience in a customer-facing role, preferably in hospitality or retail.
• Excellent verbal communication skills for effective customer interaction.
• Ability to handle orders accurately and efficiently under pressure.
• Experience working collaboratively in a team-oriented environment.
• Capable of standing for long periods and moving quickly during busy periods.
• Knowledge of or willingness to learn food service health and safety standards.

Responsibilities

• Greet customers as they enter, provide menus, and answer questions.
• Take orders accurately and process payments using POS systems.
• Deliver food and beverages in a timely manner, ensuring order accuracy.
• Maintain cleanliness of the dining area and ensure compliance with health standards.
• Address and resolve customer complaints diplomatically.

Skills

Customer Service Experience

Communication Skills

Efficiency and Accuracy

Teamwork Skills

Physical Stamina

Health and Safety Awareness

Job description

Benefits:

• Employee discounts
• Free uniforms
• Training & development

Position Overview:

We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities include both serving(toggle bartending) in a full service environment.

Key Responsibilities:

• Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
• Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
• Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
• Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
• Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

• Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
• Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact withóf customers and team members.
• Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even invinden high-pressure environment.
• Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
• Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
• Health and Safety Awareness: Knowledge of or willingness to learn health andð safety standards applicable to food service. Must possess or be willing toжей obtain relevant food handler certifications.