Barista - PT

Barnes & Noble; Jacksonville (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic café team members who are passionate about delivering exceptional customer service. In this role, you will engage with customers, provide tailored beverage and food recommendations, and ensure a welcoming and clean café environment. Your positive attitude and proactive approach will be essential in creating memorable experiences for customers. Join a dynamic team that values initiative, teamwork, and a commitment to excellence in service.

Qualifications

• Passionate about serving products and engaging with customers.
• Well-organized and capable of multi-tasking effectively.

Responsibilities

• Deliver perfect beverages and food recommendations to enhance customer experience.
• Maintain cleanliness and organization in the café environment.

Skills

Customer Engagement

Problem Solving

Multi-tasking

Communication

Positive Attitude

Job description

What You Do

• Work on the café floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and on the sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service through a tailored order-creating approach.
• Make relevant beverage and food recommendations, ensuring an engaging experience that connects customers with the right products to meet their needs.
• Ensure the Café is welcoming to all customers by keeping the bake case stocked and merchandise neatly displayed.
• Take pride in the Café and prioritize maintaining a clean and tidy environment, understanding that cleanliness affects the entire customer experience.
• Execute all operational standards correctly, in a timely manner, and in accordance with café standards, safety, and health codes.
• Protect company assets by adhering to all processes, working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and capable of multi-tasking.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and continuously expand your café knowledge.
• Enjoy making recommendations and engaging with others.
• Show initiative and demonstrate a proactive attitude.
• Support company goals and initiatives and be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all tasks accurately and with care.
• Be open to coaching and feedback from others.
• Be flexible and adaptable to an ever-changing environment.

Barnes & Noble, Inc., is an American bookseller.