Barista - PT

Barnes & Noble; York (York County); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player seeks enthusiastic café staff to deliver exceptional customer experiences. In this dynamic role, you will engage with customers, craft personalized beverage recommendations, and ensure a welcoming atmosphere. Your passion for service and ability to multitask will contribute to a vibrant café environment, where cleanliness and customer satisfaction are paramount. Join a team that values initiative, respect, and continuous learning, and be part of a company that prides itself on connecting customers with the products they love.

Qualifications

• Passionate about the products served and enjoys working with people.
• Well-organized, efficient, and capable of multitasking.

Responsibilities

• Deliver exceptional customer service and create tailored beverage orders.
• Maintain cleanliness and organization in the café environment.

Skills

Customer Service

Multitasking

Problem-Solving

Communication

Attention to Detail

Job description

What You Do

• Work on the café floor, which requires physical activity (e.g., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and on the sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations by engaging, building rapport, listening, and providing friendly, fast service through a tailored order-creating approach.
• Make relevant beverage and food recommendations to ensure an engaging experience that connects customers with products meeting their needs.
• Ensure the Café is welcoming to all customers by maintaining a stocked bake case and neatly displayed merchandise.
• Take pride in the Café by keeping it clean and tidy, understanding that cleanliness impacts the overall customer experience.
• Execute operational standards correctly, promptly, and in accordance with café standards, safety, and health regulations.
• Protect company assets by adhering to processes and working efficiently to control waste and shrinkage.
• Recognize and assist both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products served.
• Positive, can-do attitude.
• Enjoy working with people.
• Listen actively and enjoy problem-solving.
• Make accurate recommendations for handcrafted beverages and food items that satisfy customers.
• Well-organized, efficient, and capable of multitasking.
• Communicate clearly and respectfully.

Expected Behaviors

• Prioritize customers at all times.
• Take initiative and continuously expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Demonstrate initiative and support company goals and initiatives as a team player.
• Show respect and kindness to colleagues and customers.
• Accept responsibility, execute tasks carefully and correctly.
• Be open to coaching and feedback.
• Adapt flexibly to a changing environment.

Barnes & Noble, Inc., is an American bookseller.