Barista - PT

Barnes & Noble Booksellers, Inc.; Holyoke (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the retail sector is seeking enthusiastic café team members who thrive in a fast-paced environment. This role involves engaging with customers, crafting perfect beverages, and ensuring a welcoming café atmosphere. Ideal candidates will possess a passion for service, a positive attitude, and the ability to multitask effectively. Join a dynamic team where your contributions will enhance customer experiences and support company goals. If you enjoy working with people and have a knack for problem-solving, this opportunity is perfect for you!

Qualifications

• Passionate about the products served and enjoys working with people.
• Ability to make correct recommendations for beverages and food items.

Responsibilities

• Deliver friendly, fast service while creating tailored orders.
• Ensure a clean and tidy café environment for all customers.

Skills

Customer Engagement

Multi-tasking

Problem Solving

Communication

Job description

What You Do

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
• Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
• Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience. .
• Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and is a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Flexible and can adapt to an ever-changing environment.