Barista - PT

Barnes & Noble Booksellers, Inc.; Ellicott City (MD); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic and engaging team at a forward-thinking café where your passion for customer service and quality products will shine. In this part-time role, you'll be at the heart of the café experience, delivering exceptional beverages and food while ensuring a welcoming atmosphere for all customers. Your ability to connect with people and make tailored recommendations will not only enhance customer satisfaction but also contribute to a thriving team environment. This is an exciting opportunity to grow your skills in a fast-paced setting, where every day brings new challenges and rewards. If you love working with people and enjoy a vibrant café culture, this position is perfect for you.

Benefits

Employee Discount

Sick Pay

Vacation Days

401(k)

Medical Benefits

Vision Benefits

Dental Benefits

Tuition Reimbursement

Qualifications

• Passionate about products and enjoys working with people.
• Able to listen, solve problems, and make recommendations.

Responsibilities

• Deliver exceptional beverage service while engaging with customers.
• Maintain cleanliness and operational standards in the café.

Skills

Customer Engagement

Problem Solving

Multi-tasking

Communication

Positive Attitude

Job description

MD - Ellicott City - Ellicott City - 2831

Classification

Part-Time

Job Summary

What You Do

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
• Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
• Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience.
• Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Flexible and can adapt to an ever-changing environment.

Notes

An employee in this position can expect an hourly rate starting at $16.00.
Benefits:
Part-time less than 20 hours per week: Sick pay equal to 1 hour for every 30 hours worked, Employee Discount.
Part-time 20 - 29.99 hours per week: 24 – 34 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 weeks thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k).
Full Time 30+ hours per week: 36-48 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 weeks thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k). Employee may enroll in Benefits for themselves and eligible dependents which includes Medical Benefits, Vision Benefits, Dental Benefits. Employee is eligible to participate in additional benefits which include Disability, Life Insurance, Transit, Tuition Reimbursement.