Barista - PT

Barnes & Noble Booksellers, Inc.; Ellicott City (MD); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated part-time café associate who thrives in a dynamic environment. This role involves delivering outstanding beverage service while engaging with customers to create personalized experiences. You'll be responsible for maintaining a welcoming atmosphere, ensuring cleanliness, and executing operational standards effectively. If you're passionate about customer service and enjoy working in a team-oriented setting, this opportunity is perfect for you. Join a vibrant team where your contributions will be valued and recognized.

Benefits

Employee Discount

Sick Pay

401(k) Plan

Vacation Days

Personal Days

Company Holidays

Qualifications

• Passionate about serving quality products and engaging with customers.
• Well-organized and efficient in a fast-paced environment.

Responsibilities

• Deliver exceptional beverage service while ensuring a clean café environment.
• Make tailored recommendations to enhance customer experience.

Skills

Customer Engagement

Problem Solving

Multi-tasking

Communication

Job description

Classification

Part-Time

Job Summary

What You Do

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order-creating approach.
• Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
• Take pride in the Café and prioritize ensuring a clean and tidy environment, knowing that cleanliness encompasses all aspects of the customer experience.
• Execute all operational standards correctly, in a timely manner, and in accordance with the café standards, safety, and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Be flexible and adapt to an ever-changing environment.

Notes

An employee in this position can expect an hourly rate starting at $16.00.

Benefits include:

• Part-time less than 20 hours per week: Sick pay equal to 1 hour for every 30 hours worked, Employee Discount.
• Part-time 20-29.99 hours per week: 24–34 hours of sick time each year based on scheduled hours, Employee Discount, 1 week of vacation in the first year and 2 weeks thereafter based on scheduled hours, 1 Personal Day in the first year and 2 days thereafter, 6 Company Holidays, 401(k).
• Full-time 30+ hours per week: 36-48 hours of sick time each year based on scheduled hours, Employee Discount, 1 week of vacation in the first year and 2 weeks thereafter based on scheduled hours, 1 Personal Day in the first year and 2 days thereafter, 6 Company Holidays, 401(k). Benefits for eligible dependents include Medical, Vision, Dental, Disability, Life Insurance, Transit, Tuition Reimbursement.