Barista & Guest Experience Specialist

Concord Hospitality Brand; Durham (NC); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life Insurance

ST/LT disability options

401K options

Tuition assistance

Disounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Brand is seeking a guest service associate to provide personalized service at the front of the house in Durham, NC. You will greet guests, handle cash, and guide them through available payment methods while maintaining a neat appearance and a positive attitude.

The role emphasizes accurate money handling, data entry on computers, and proactive problem resolution, with opportunities for growth within Concord Hospitality's everyday operations and guest-focused culture.

Qualifications

• Cashier experience and basic computer knowledge are helpful.
• Must be personable and able to meet the public.
• Ability to count money and handle multiple payment methods accurately.
• Excellent interpersonal skills and professional appearance are required.
• Fluency or familiarity with more than one language is preferred.

Responsibilities

• Provide personalized service to all guests.
• Maintain cleanliness of appliances and counter space.
• Handle transactions and record them in computers.
• Greet customers and resolve complaints by directing to the manager.
• Stock shelves and monitor inventory levels of ready-to-sell items.
• Inform customers about payment methods and options.
• Maintain accurate cash counts and records.
• Work varied hours including weekends.

Skills

Cashier experience

Computer knowledge

Multilingual (preferred)

Interpersonal skills

Money handling

Customer service

Dressed neatly

Tools

POS systems

Basic computer skills

Job description

Concord Hospitality Brand is seeking a guest service associate to provide personalized service at the front of the house in Durham, NC. You will greet guests, handle cash, and guide them through available payment methods while maintaining a neat appearance and a positive attitude.

The role emphasizes accurate money handling, data entry on computers, and proactive problem resolution, with opportunities for growth within Concord Hospitality's everyday operations and guest-focused culture.