Barista & Guest Experience Lead — Free Meal on Shift

Theoceanac; Atlantic City (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Training & Development

Free Meal while on shift

Free onsite parking

Job summary

Theoceanac is seeking a Barista to prepare and sell drinks, following recipes and techniques while drawing in new customers. You will greet guests, explain the menu, and demonstrate coffee equipment to help customers select the right products.

Responsibilities include maintaining inventory, keeping the coffee bar clean, and providing excellent service in a fast-paced casino/hotel environment. English communication is essential.

Qualifications

• High school diploma or GED preferred.
• At least 1+ year in the coffee service industry.
• Clear and concise communication with customers and team members.
• Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
• Ability to communicate in English.

Responsibilities

• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for drinks such as espresso, cafe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking brewing equipment; maintaining pastries and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and redesigning processes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills

Customer service

Communication

English language

Education

High school diploma or GED

Job description

Theoceanac is seeking a Barista to prepare and sell drinks, following recipes and techniques while drawing in new customers. You will greet guests, explain the menu, and demonstrate coffee equipment to help customers select the right products.

Responsibilities include maintaining inventory, keeping the coffee bar clean, and providing excellent service in a fast-paced casino/hotel environment. English communication is essential.