Barista

Longfellow Hotel; Portland (ME); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health Insurance including dental and/

Discounted hotel stays across New Eng

Discounted meals at Twinflower Cafe

Discounted rates at hotels, spa and F&

Employee discounts

Job summary

Longfellow Hotel in Portland, ME is seeking a friendly Barista to provide quick, welcoming beverage and light food service with in-depth knowledge of our menu. You will prepare espresso drinks, fresh juices, and assist guests with recommendations, maintaining the highest standards of hospitality.

Ideal candidates have a high school education, barista experience, and the ability to work weekends or holidays. Must be able to stand for long periods and handle cash and guest requests with poise.

Qualifications

• High school education or equivalent.
• Barista experience or related work preferred.
• Ability to obtain required food handling or alcohol serving certifications.

Responsibilities

• Prepare and serve espresso drinks, coffee and fresh-pressed juices per menu and standards.
• Maintain knowledge of beverage and food offerings to answer questions.
• Build rapport with guests and provide above-and-beyond service.
• Anticipate guest needs, address concerns, and offer recommendations.
• Assist with setup/cleaning of beverage areas and service counter.
• Handle cash, room charges and credit card transactions accurately.
• Support F&B during busy periods and assist with other tasks.

Skills

Customer service

Communication

Cash handling

Multitasking

Interpersonal skills

Team player

Problem solving

Education

High school education

Job description

Job Description

About The Position

Our Baristas have the opportunity to shape our guest experience by providing exceptional knowledge of the resort, and beverage offerings with a passion for excellence and enthusiasm for our guests satisfaction. The Barista provides hotel guests and with quick and efficient beverage/food service with a complete working knowledge of all products served.

What We Expect

Job duties include but are not limited to:

• Prepare and serve a selection of espresso drinks, coffee and fresh-pressed juices from the menu while ensuring proper guidelines, established recipes and established Longfellow Standards
• Maintain a strong working knowledge of all beverage and food offerings and ingredients to answer questions and accommodate off-menu requests
• Building rapport with the guest with above and beyond service
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Assist with set-up and cleaning of operational areas, espresso & coffee machines, service counter
• Perform other tasks or projects as assigned by management
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed
• Comply with Longfellow and SLH work place rules and standards of conduct
• Work harmoniously and professionally with co-workers and supervisors
• Sunday availability required

Who You Are

Ideal candidates will have:

• High school education or equivalent experiences
• Coffee/Barista experience or related work preferred
• Must be able to obtain any required food handing or alcohol serving certifications required by local or state agencies. (BABLO)
• Hotel/resort experience preferred
• Knowledge of Portland and surrounding areas, highly desirable, however not required
• Must be able to be on feet for entire shift and communicate with guests appropriately and effectively
• Above and beyond attitude is required as well as a flexible schedule with ability to work weekends/holidays and evenings
• Strong written and oral presentation skills
• Works in a careful and meticulous nature
• Ability to multi-task in a high volume and demanding environment
• Strong interpersonal and team player skills
• Ability to accurately process cash, room charges and credit card transactions
• Strong problem solving skills, ability to handle difficult situations and guests
• All applicants must have the proper legal documents to work in the United States

Benefits & Compensation Information

$13 Per Hour + Tips

Longfellow employees can enjoy:

Discounted Hotel Stays Across New England

Discounted meals at Twinflower Cafe and Five of Clubs

Health Insurance including dental and vision (full-time only)

Discounted rates at hotels, spa and food and beverage outlets (all employees)

EEOC Statement

The Longfellow Hotel is an equal opportunity employer and is committed to fostering and maintaining an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, national origin, age, sex, disability, gender identity or expression, marital status, veteran status, or any other characteristic protected by law.