Resort Barista & Guest Experience Expert

Longfellow-Hotel; Portland (ME); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health Insurance including dental and…

Discounted hotel stays across New Eng…

Discounted meals at Twinflower Cafe

Job summary

Longfellow Hotel in Portland, ME is seeking a friendly Barista to provide guests with expert beverage knowledge and a warm, efficient service experience.

You will prepare espresso drinks, coffee and juices, maintain product knowledge, handle cash and room charges, and support the food & beverage team during busy periods. Weekend availability and a positive, team-oriented attitude are essential.

Qualifications

• High school education or equivalent experiences.
• Coffee/Barista experience or related work preferred.
• Must be able to obtain any required food handling or alcohol serving certifications required by local or state agencies.
• Hotel/resort experience preferred.

Responsibilities

• Prepare and serve espresso drinks, coffee and fresh-pressed juices per menu and standards.
• Maintain strong knowledge of beverages and ingredients for questions and off-menu requests.
• Build rapport with guests and provide above-and-beyond service.
• Anticipate guest needs, check satisfaction, and address concerns promptly.
• Assist with setup and cleaning of work areas and equipment.
• Perform other tasks assigned by management and cover duties during busy periods.
• Comply with Longfellow and SLH workplace rules and standards of conduct.
• Work harmoniously with coworkers and supervisors; Sunday availability required.

Skills

Customer service

Cash handling

Interpersonal skills

Multi-tasking

Team player

Communication skills

Problem solving

Guest relations

Education

High school diploma or equivalent

Job description

Longfellow Hotel in Portland, ME is seeking a friendly Barista to provide guests with expert beverage knowledge and a warm, efficient service experience.

You will prepare espresso drinks, coffee and juices, maintain product knowledge, handle cash and room charges, and support the food & beverage team during busy periods. Weekend availability and a positive, team-oriented attitude are essential.