Barista

Longfellow-Hotel; Portland (ME); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health Insurance including dental and…

Discounted hotel stays across New Eng…

Discounted meals at Twinflower Cafe

Job summary

Longfellow Hotel in Portland, ME is seeking a friendly Barista to provide guests with expert beverage knowledge and a warm, efficient service experience.

You will prepare espresso drinks, coffee and juices, maintain product knowledge, handle cash and room charges, and support the food & beverage team during busy periods. Weekend availability and a positive, team-oriented attitude are essential.

Qualifications

• High school education or equivalent experiences.
• Coffee/Barista experience or related work preferred.
• Must be able to obtain any required food handling or alcohol serving certifications required by local or state agencies.
• Hotel/resort experience preferred.

Responsibilities

• Prepare and serve espresso drinks, coffee and fresh-pressed juices per menu and standards.
• Maintain strong knowledge of beverages and ingredients for questions and off-menu requests.
• Build rapport with guests and provide above-and-beyond service.
• Anticipate guest needs, check satisfaction, and address concerns promptly.
• Assist with setup and cleaning of work areas and equipment.
• Perform other tasks assigned by management and cover duties during busy periods.
• Comply with Longfellow and SLH workplace rules and standards of conduct.
• Work harmoniously with coworkers and supervisors; Sunday availability required.

Skills

Customer service

Cash handling

Interpersonal skills

Multi-tasking

Team player

Communication skills

Problem solving

Guest relations

Education

High school diploma or equivalent

Job description

Job Description

About The Position

Our Baristas have the opportunity to shape our guest experience by providing exceptional knowledge of the resort, and beverage offerings with a passion for excellence and enthusiasm for our guests satisfaction. The Barista provides hotel guests and with quick and efficient beverage/food service with a complete working knowledge of all products served.

What We Expect

Job duties include but are not limited to:

• Prepare and serve a selection of espresso drinks, coffee and fresh-pressed juices from the menu while ensuring proper guidelines, established recipes and established Longfellow Standards
• Maintain a strong working knowledge of all beverage and food offerings and ingredients to answer questions and accommodate off-menu requests
• Building rapport with the guest with above and beyond service
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Assist with set-up and cleaning of operational areas, espresso & coffee machines, service counter
• Perform other tasks or projects as assigned by management
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed
• Comply with Longfellow and SLH work place rules and standards of conduct
• Work harmoniously and professionally with co-workers and supervisors
• Sunday availability required

Who You Are

Ideal candidates will have:

• High school education or equivalent experiences
• Coffee/Barista experience or related work preferred
• Must be able to obtain any required food handing or alcohol serving certifications required by local or state agencies. (BABLO)
• Hotel/resort experience preferred
• Knowledge of Portland and surrounding areas, highly desirable, however not required
• Must be able to be on feet for entire shift and communicate with guests appropriately and effectively
• Above and beyond attitude is required as well as a flexible schedule with ability to work weekends/holidays and evenings
• Strong written and oral presentation skills
• Works in a careful and meticulous nature
• Ability to multi-task in a high volume and demanding environment
• Strong interpersonal and team player skills
• Ability to accurately process cash, room charges and credit card transactions
• Strong problem solving skills, ability to handle difficult situations and guests
• All applicants must have the proper legal documents to work in the United States

Benefits & Compensation Information

$13 Per Hour + Tips

Longfellow employees can enjoy:

Discounted Hotel Stays Across New England

Discounted meals at Twinflower Cafe and Five of Clubs

Health Insurance including dental and vision (full-time only)

Discounted rates at hotels, spa and food and beverage outlets (all employees)

EEOC Statement

The Longfellow Hotel is an equal opportunity employer and is committed to fostering and maintaining an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, national origin, age, sex, disability, gender identity or expression, marital status, veteran status, or any other characteristic protected by law.