Bare-Metal GPU Infrastructure Support Engineer

Coreweave; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability coverage

401(k) with employer match

Tuition reimbursement

Mental wellness benefits

Flexible PTO

Casual, innovation-focused culture

Job summary

Coreweave is seeking a customer-facing technical support specialist focused on ensuring reliability, performance, and scalability of large bare-metal GPU fleets powering AI workloads across multiple data centers.

You will diagnose issues, triage high-priority incidents, and guide customers through firmware, driver, and hardware concerns while coordinating with on-site technicians and engineering teams.

Qualifications

• Hands-on role in data centers, GPU clusters, large-scale server deployments, system administration, or hardware troubleshooting.
• Intermediate proficiency with Linux at the command line.
• Working knowledge of GPU systems from vendors like NVIDIA and HPC environments.
• Solid grasp of networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.
• Experience with firmware updates, BIOS configuration, and multi-layer log analysis.
• Familiarity with issue-tracking and documentation platforms (Jira, Confluence, Notion) and scripting/automation.

Responsibilities

• Deliver high-level technical support for customers on bare-metal GPU cloud infrastructure, diagnosing issues across firmware, drivers, and hardware.
• Develop understanding of customer workloads to provide tailored troubleshooting and guidance.
• Coordinate remote troubleshooting and physical hardware interventions with on-site data center technicians.
• Create and maintain internal documentation, troubleshooting guides, and knowledge-base entries.
• Participate in on-call rotations to support production GPU clusters.
• Build automation/scripts (Python, Bash, Ansible) to streamline support workflows.
• Collaborate with networking, hardware, and software engineering teams to resolve complex issues and feed back into product improvements.

Skills

Linux

GPU systems

Networking basics

Scripting

Troubleshooting

Data center ops

Jira

Tools

Jira

Confluence

Notion

Ansible

Job description

Coreweave is seeking a customer-facing technical support specialist focused on ensuring reliability, performance, and scalability of large bare-metal GPU fleets powering AI workloads across multiple data centers.

You will diagnose issues, triage high-priority incidents, and guide customers through firmware, driver, and hardware concerns while coordinating with on-site technicians and engineering teams.