Global GPU Incident & Systems Reliability Engineer

wekatest; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

wekatest is seeking a senior support engineer to own high-impact customer escalations spanning applications, compute, networking, storage and cloud infrastructure. You will identify root causes, deliver durable fixes, and turn incidents into preventive improvements.

You will focus on large GPU environments built around partner reference architectures, participate in a 24/7 on-call rotation, mentor engineers, and collaborate with partners to troubleshoot GPU cloud deployments.

Qualifications

• Ten or more years in advanced customer-facing technical support, sustaining engineering, site reliability, or systems engineering.
• Proven ability to resolve complex distributed-systems issues with engineering teams.
• Strong Linux knowledge including kernel behavior, memory, NUMA, CPU scheduling, or drivers.
• Experience with distributed storage or high-performance networking (RDMA, RoCE, InfiniBand, Ethernet).
• Advanced debugging using perf, eBPF, gdb, or log analysis; read source code and test hypotheses with data.
• Excellent written and spoken English; able to work flexible hours on a global team.

Responsibilities

• Lead complex incidents from initial investigation through resolution, including customer calls during critical events.
• Trace faults across full system stack and across product/vendor boundaries.
• Identify recurring defects and assess impact across customers and software versions.
• Provide reproducible evidence and root-cause hypotheses for engineering fixes.
• Maintain advisories and knowledge articles; turn recurring issues into improvements.
• Improve support tools; mentor engineers; participate in 24/7 on-call rotation.
• Advise on GPU cloud environments, benchmarks, and joint troubleshooting with partner engineers.

Skills

Customer communication

Distributed-systems troubleshooting

Linux kernel knowledge

Debugging expertise

Ownership & accountability

Flexible hours

Education

Bachelor's degree in a relevant field

Tools

perf

eBPF

gdb

core dump analysis

Job description

wekatest is seeking a senior support engineer to own high-impact customer escalations spanning applications, compute, networking, storage and cloud infrastructure. You will identify root causes, deliver durable fixes, and turn incidents into preventive improvements.

You will focus on large GPU environments built around partner reference architectures, participate in a 24/7 on-call rotation, mentor engineers, and collaborate with partners to troubleshoot GPU cloud deployments.