Bar Operations Supervisor: Training, POS & Guest Service

Bally's Corporation; Lincoln (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

Bally's Corporation in Lincoln, RI is seeking an experienced Bar Operations Supervisor to assist managers in daily bar activities, scheduling staff, and ensuring high-quality service. You will train bartenders on the POS system and company rules while staying compliant with state laws.

Knowledge of RI liquor laws and ServSafe certification are required, along with a DBR license. A focus on guest satisfaction, policy enforcement, and inventory support is essential.

Qualifications

• Customer service background required.
• Bartending experience required.
• Knowledge of Rhode Island liquor laws preferred.

Responsibilities

• Assist in overseeing day-to-day bar operations.
• Assist in staff scheduling to maintain appropriate staffing levels.
• Train bartenders on POS system and company rules.
• Inform bartenders of new rules and state laws.
• Investigate and manage guest complaints or employee issues.
• Work with bartenders to maintain high levels of customer service.
• Gather information from guests and bartenders on new product requests.
• Assist with monthly inventory and payroll processes.
• Monitor beverage staff on proper service and enforce policies.

Skills

Customer Service Background

Bartending Experience

Knowledge of RI Liquor laws

Education

ServSafe Certification

DBR license

Tools

POS system

front & back of house knowledge

Job description

Bally's Corporation in Lincoln, RI is seeking an experienced Bar Operations Supervisor to assist managers in daily bar activities, scheduling staff, and ensuring high-quality service. You will train bartenders on the POS system and company rules while staying compliant with state laws.

Knowledge of RI liquor laws and ServSafe certification are required, along with a DBR license. A focus on guest satisfaction, policy enforcement, and inventory support is essential.