Supervisor - Restaurant

Bally's Corporation; Lincoln (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

Bally's Corporation in Lincoln, RI is seeking an experienced Bar Operations Supervisor to assist managers in daily bar activities, scheduling staff, and ensuring high-quality service. You will train bartenders on the POS system and company rules while staying compliant with state laws.

Knowledge of RI liquor laws and ServSafe certification are required, along with a DBR license. A focus on guest satisfaction, policy enforcement, and inventory support is essential.

Qualifications

• Customer service background required.
• Bartending experience required.
• Knowledge of Rhode Island liquor laws preferred.

Responsibilities

• Assist in overseeing day-to-day bar operations.
• Assist in staff scheduling to maintain appropriate staffing levels.
• Train bartenders on POS system and company rules.
• Inform bartenders of new rules and state laws.
• Investigate and manage guest complaints or employee issues.
• Work with bartenders to maintain high levels of customer service.
• Gather information from guests and bartenders on new product requests.
• Assist with monthly inventory and payroll processes.
• Monitor beverage staff on proper service and enforce policies.

Skills

Customer Service Background

Bartending Experience

Knowledge of RI Liquor laws

Education

ServSafe Certification

DBR license

Tools

POS system

front & back of house knowledge

Job description

Qualifications

• Customer Service Background
• Bartending Experience
• Knowledge of R.I Liquor laws

License Requirements

• ServSafe Certification
• DBR license

Essential Job Functions

• Assists Managers in overseeing the day-to-day operations of all bars
• Assist in managing the schedule in accordance with the appropriate staffing levels
• Train bartenders on point-of-sale system, company rules and regulations
• Inform bartenders of new company rules and state laws
• Investigate and manage guest complaints or employee issues
• Working with bartenders to maintain the highest level of customer service
• Gathering information from guest and bartenders on new products requested
• Assistance with monthly inventory
• Monitor beverage staff on proper service
• Enforce company policies and procedures
• Assist with maintaining payroll solution E-time on a weekly basic to ensure appropriate

• employee clock in and clock out
• Have working knowledge of point-of-sale system front and back of house
• Keep abreast of promotion and adjust personal levels to accommodate added guests
• Have working knowledge of union contact

Physical/Mental Requirements

• Able to work nights, overnights and all weekends and be flexible with schedule frequently
• Ability to work at a fast pace for up to 12 hr. shifts occasionally
• Able to train with many different personalities constantly

Working Conditions

• Gaming environment includes smoke, noise and bright lights
• Fast-paced customer orientated

Licenses & Certifications

• RI Lottery License Ops (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.