Banquets & Events Director

Hilton; Santa Barbara (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Hilton in Santa Barbara seeks a Director of Banquets to lead all banquet operations, ensuring exceptional guest service and high-quality food and beverage. This role reports to the Executive Chef and oversees a Food & Beverage Manager, three Captains, and about 60 team members.

The ideal candidate has prior Assistant Director duties at a high-volume property or Director of Banquets experience, with a hands-on leadership style and a passion for training and continuous improvement.

Qualifications

• Experience leading banquet operations in a high-volume hotel.
• Strong training and people leadership skills.
• Focus on service excellence and continuous improvement.

Responsibilities

• Lead administration of banquet functions: Direct all banquet operations, ensuring exceptional guest service, food and beverage quality, new account acquisition, inventory management, cost controls, and systems management
• Drive service standards enhancements: Lead the development, implementation, and continuous improvement of departmental service guidelines and standards
• Analyze service trends and satisfaction: Continuously monitor service trends and guest satisfaction, proactively identifying issues and implementing strategies for improvement
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Uphold regulatory compliance: Ensure adherence to health, safety, sanitation, and alcohol awareness standards, maintaining a safe and comfortable environment for guests and team members #LI-JP2

Skills

Leadership

Training

Guest service

Continuous improvement

Job description

Hilton in Santa Barbara seeks a Director of Banquets to lead all banquet operations, ensuring exceptional guest service and high-quality food and beverage. This role reports to the Executive Chef and oversees a Food & Beverage Manager, three Captains, and about 60 team members.

The ideal candidate has prior Assistant Director duties at a high-volume property or Director of Banquets experience, with a hands-on leadership style and a passion for training and continuous improvement.