Director of Banquets - Hilton Santa Barbara Beachfront Resort

Hilton; Santa Barbara (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Hilton in Santa Barbara seeks a Director of Banquets to lead all banquet operations, ensuring exceptional guest service and high-quality food and beverage. This role reports to the Executive Chef and oversees a Food & Beverage Manager, three Captains, and about 60 team members.

The ideal candidate has prior Assistant Director duties at a high-volume property or Director of Banquets experience, with a hands-on leadership style and a passion for training and continuous improvement.

Qualifications

• Experience leading banquet operations in a high-volume hotel.
• Strong training and people leadership skills.
• Focus on service excellence and continuous improvement.

Responsibilities

• Lead administration of banquet functions: Direct all banquet operations, ensuring exceptional guest service, food and beverage quality, new account acquisition, inventory management, cost controls, and systems management
• Drive service standards enhancements: Lead the development, implementation, and continuous improvement of departmental service guidelines and standards
• Analyze service trends and satisfaction: Continuously monitor service trends and guest satisfaction, proactively identifying issues and implementing strategies for improvement
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Uphold regulatory compliance: Ensure adherence to health, safety, sanitation, and alcohol awareness standards, maintaining a safe and comfortable environment for guests and team members #LI-JP2

Skills

Leadership

Training

Guest service

Continuous improvement

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Director of Banquets , you're not just directing and administering all banquet functions - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Reporting directly to the property's Executive Chef, this leader will oversee a Food & Beverage Manager, three Captains, and 60 Team Members.

The ideal candidate brings prior Assistant Director experience at a high-volume hotel or previous Director of Banquets experience, along with a hands-on leadership style and a passion for training, service excellence, and continuous improvement.

Here’s what you’ll do during a typical day:

• Lead administration of banquet functions: Direct all banquet operations, ensuring exceptional guest service, food and beverage quality, new account acquisition, inventory management, cost controls, and systems management
• Drive service standards enhancements: Lead the development, implementation, and continuous improvement of departmental service guidelines and standards
• Analyze service trends and satisfaction: Continuously monitor service trends and guest satisfaction, proactively identifying issues and implementing strategies for improvement
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Uphold regulatory compliance: Ensure adherence to health, safety, sanitation, and alcohol awareness standards, maintaining a safe and comfortable environment for guests and team members #LI-JP2

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.