Banquets & Dining Experience Leader

Kimpton Hotels & Restaurants; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Kimpton Hotels & Restaurants in Dallas seeks a Food & Beverage Manager - Banquets & Restaurant Operations to lead a dynamic front-of-house team and deliver memorable dining experiences for every event.

You will oversee banquet and restaurant operations, coordinate with culinary, sales, and events teams, and drive guest satisfaction while managing labor, costs, and beverage standards in a fast-paced environment.

Qualifications

• 2 years of management experience in hospitality or similar industry.
• Bachelor's degree in Hospitality, Restaurant, Banquets or Culinary Management preferred.
• Excellent interpersonal communication, problem solving, and organizational skills.
• Passion for creating personalized guest experiences.
• Food Handler Certification, if applicable.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Lead the execution of all banquet and catered events, ensuring exceptional guest service, quality standards, and flawless event execution from setup through breakdown.
• Review Banquet Event Orders (BEOs) daily with Culinary, Sales, and Operations teams to ensure accurate communication, staffing, room setup, and event execution.
• Coordinate timely food and beverage production with the culinary team to ensure all banquet functions are delivered accurately and on schedule.
• Serve as the Manager on Duty for banquet functions, providing visible leadership while ensuring guest satisfaction and responding to operational needs throughout each event.
• When banquet business is not in operation, oversee the daily restaurant operation by managing service standards, floor presence, guest experience, and team performance.
• Daily evaluation of restaurant and banquet service performance, ensuring consistent execution and timely food production across all Food & Beverage outlets.
• Participate in the evaluation of food products, service standards, kitchen employee performance, and the development of offerings consistent with the hotel's market position.
• Develop and maintain beverage standards, including liquor and wine selections, while assisting with procurement and inventory management.
• Assist the Director of Food & Beverage in developing annual financial objectives through the budgeting process.
• Support the achievement of financial goals by effectively managing banquet and restaurant labor, payroll, food and beverage costs, and operational expenses while maintaining exceptional guest experiences.
• Work closely with the Sales, Events, Culinary, and Restaurant teams to ensure seamless communication before, during, and after all events.
• Conduct daily pre-shift meetings for banquet and restaurant teams, communicating event details, service expectations, VIP information, and operational priorities.
• Ensure banquet rooms, restaurant dining areas, meeting spaces, bars, storage areas, and back-of-house operations remain clean, organized, and guest-ready at all times.
• Supervise banquet captains, restaurant supervisors, servers, bartenders, and all non-supervisory Food & Beverage service employees.
• Recruit, interview, hire, train, coach, and develop team members while fostering a culture of accountability, teamwork, and service excellence.
• Complete regular performance evaluations through the quarterly Kimpton Check-In process, providing timely coaching, recognition, and development opportunities.
• Implement and conduct ongoing training programs for both banquet and restaurant employees to ensure consistent service standards and operational excellence.
• Help meet departmental budgets with a consistent focus on labor management, cost of sales, productivity, and inventory controls.
• Monitor guest satisfaction throughout restaurant service and banquet events, promptly resolving concerns and implementing corrective action when necessary.
• Ensure compliance with all company policies, health and safety regulations, liquor laws, and sanitation standards.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, scheduling, assigning and directing work, evaluating performance, coaching employees, recognizing achievements, addressing complaints, and resolving operational challenges.
• Perform other Food & Beverage leadership duties as assigned to support the overall success of the department.

Skills

Management experience

Interpersonal communication

Problem solving

Organizational skills

Guest experience focus

Food Handler Certification

Flexible schedule

Education

Bachelor's degree in Hospitality or related

Job description

Kimpton Hotels & Restaurants in Dallas seeks a Food & Beverage Manager - Banquets & Restaurant Operations to lead a dynamic front-of-house team and deliver memorable dining experiences for every event.

You will oversee banquet and restaurant operations, coordinate with culinary, sales, and events teams, and drive guest satisfaction while managing labor, costs, and beverage standards in a fast-paced environment.