Banquet Bartender (On Call)

Rivers Casino; Des Plaines (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Rivers Casino Des Plaines seeks a professional bartender to deliver exceptional beverage service across casino outlets. You will assess guest needs, de-escalate issues, and maintain deep knowledge of drink recipes, specials, and pricing.

Responsibilities include preparing and serving beverages, registering orders via POS, and ensuring cleanliness. The role demands flexibility for evenings, weekends, and holidays in a fast-paced environment.

Qualifications

• Minimum of two years of bartending experience.
• Proficiency with POS systems and basic mathematical calculations.
• Strong interpersonal and verbal communication skills.
• Collaborative, guest-focused attitude with professional appearance.
• Must complete Responsible Alcohol Service Training and enforce cut-off procedures.

Responsibilities

• Deliver exceptional beverage service to casino guests in a professional, efficient, and courteous manner.
• Assess situations, de-escalate guest concerns, and manage intoxicated patrons appropriately.
• Maintain knowledge of drink recipes, offerings, timing, pricing, and specials.
• Prepare, mix, and serve beverages per standard recipes and guest expectations.
• Register orders and process transactions using the POS system.
• Operate in assigned areas to take orders, present beverages, handle payments, and provide correct change.
• Maintain cleanliness and organization at beverage stations and outlets; rearrange seating as needed.
• Adhere to all departmental policies, SOPs, and side work duties; ensure smooth shift handovers.

Skills

Bartending

POS proficiency

Guest service

Communication

Tools

POS systems

Job description

Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

Description

WALK-IN WEDNESDAY

Interview on the spot!
Every Wednesday from 12pm-2pm
2500 E. Devon Ave | Des Plaines, IL 60018

Key Responsibilities:

• Deliver exceptional and memorable beverage service to all casino guests in a highly professional, efficient, and courteous manner.
  
• Demonstrate expertise in assessing situations, de-escalating guest concerns, and managing intoxicated patrons appropriately.
  
• Maintain extensive knowledge of drink recipes, beverage offerings, menu items, specials, and pricing.
  
• Prepare, mix, and serve beverages in accordance with established standard recipes and guest service expectations.
  
• Accurately and promptly register orders and process transactions using the Point of Sale (POS) system.
  
• Operate in assigned areas to take orders, present beverages, handle payments, and provide correct change.
  
• Uphold high standards of cleanliness and organization across all beverage stations, service areas, and outlets, including rearranging seating to prepare spaces for guests.
  
• Possess comprehensive knowledge of, and strictly adhere to, all departmental policies, rules, standard operating procedures, and side work duties.
  
• Ensure clear, seamless communication and handovers between shifts.
  
• Perform additional duties and special assignments as directed by management.
  

Qualifications & Experience Requirements:

• Minimum of two (2) years of bartending experience, ideally within a high-volume hospitality, banquet, or casino setting.
  
• Proficiency with POS systems and basic mathematical calculations.
  
• Strong interpersonal and verbal communication skills to effectively engage with guests and team members.
  
• Collaborative, friendly, and guest-focused attitude with a professional and well-groomed appearance.
  
• Must complete Responsible Alcohol Service Training and strictly enforce cut-off procedures.
  
• Ability to successfully pass pre-employment screenings and obtain/maintain all required occupational licensing.
  
• Flexibility to work varied schedules, including evening shifts, weekends, and holidays.
  
• Ability to stand and walk for extended periods, as well as bend, stoop, and twist while serving.
  
• Physical capability to lift up to 20 lbs and maintain manual dexterity to handle glassware, trays, garnishes, and cash.
  
• Requires visual acuity, auditory perception, and manual dexterity to handle items and communicate effectively
  
• Ability to communicate clearly and concisely in a high-volume, fast-paced environment
  
• Demonstrated ability to work collaboratively while upholding a professional demeanor
  
• Capability to stand, walk, stoop, and bend for extended periods
  
• Ability to move efficiently and maintain urgency during peak operational hours

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.