Banquet Set Up Supervisor

Ohmc; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Houston Hotel in Houston, TX, seeks a Banquet Houseman to ensure proper set up of meeting and banquet facilities and to coordinate with supervisors and house staff for guest requests. The role emphasizes high service standards in a busy, upscale hotel environment.

Responsibilities include daily supervision of the Banquet Manager, inspecting rooms, coordinating with meeting planners, maintaining hygiene and uniform codes, and preparing monthly MOS reports. Flexibility for shifts is required.

Qualifications

• High School Diploma required.
• 2+ years experience as Set Houseman in a high volume, upscale Hotel.
• Must have exceptional guest service skills.
• Ability to stand (long period), stoops, bend and lift items weighing up to 50 pounds repetitively during entire shift.
• Ability to multi-task in a high paced environment and have a strong attention to detail.
• Remain calm and professional at all times.
• Be able to make quick decisions and possess good judgment.

Responsibilities

• Directly responsible for the daily supervision of the Banquet Manager.
• Inspects each function room prior to the event to ensure that both the client's needs are fulfilled and the hotel standards are met.
• Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided.
• Meets with banquet house person on a daily basis to insure that uniform codes and personal hygiene requirements are met in accordance with department standards.
• Reviews daily worksheet and assigns specific duties to each banquet House person.
• Review daily Synergy report.
• Inspects each function room prior to, and during breaks to insure that all requirements reflected on the daily worksheets are met. Specific hotel standards must also be fulfilled.
• Organizing and maintaining the back of the house areas to ensure a productive, safe and energy conserving work environment.
• In coordination with the Banquet Setup Manager initiates appropriate disciplinary action for housemen who have committed infractions of the Rules of Conduct as stated in the Omni Hotels Associate Handbook.
• Ensures that all unused rooms are set to department’s standards.
• Executes Associate MOS reports on a monthly basis. Provides daily, weekly and monthly performance feedback to the Associates and reports to the Banquet Setup Manager.
• Complete other tasks as assigned by management.

Skills

Guest service skills

Stamina/physical ability

Attention to detail

Multitasking

Decision making

Education

High School Diploma

Job description

Omni Houston Hotel

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Omni Houston features the finest in Houston accommodations with sensational views of Downtown Houston and the beautiful resort-style pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all the excitement that Houston has to offer.

The Omni Houston Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Position Overview:

Ensure proper set up of meeting and Banquet facilities by communicating effectively through supervisors & house persons to associates and handling guest’s requests on the floor.

Key Responsibilities:

• Directly responsible for the daily supervision of the Banquet Manager.


• Inspects each function room prior to the event to ensure that both the client's needs are fulfilled and the hotel standards are met.


• Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided.


• Meets with banquet house person on a daily basis to insure that uniform codes and personal hygiene requirements are met in accordance with department standards.


• Reviews daily worksheet and assigns specific duties to each banquet House person.


• Review daily Synergy report.


• Inspects each function room prior to, and during breaks to insure that all requirements reflected on the daily worksheets are met. Specific hotel standards must also be fulfilled.


• Organizing and maintaining the back of the house areas to ensure a productive, safe and energy conserving work environment.


• In coordination with the Banquet Setup Manager initiates appropriate disciplinary action for housemen who have committed infractions of the Rules of Conduct as stated in the Omni Hotels Associate Handbook.


• Ensures that all unused rooms are set to department’s standards.


• Executes Associate MOS reports on a monthly basis. Provides daily, weekly and monthly performance feedback to the Associates and reports to the Banquet Setup Manager.


• Complete other tasks as assigned by management.

Qualifications:

• High School Diploma required.


• 2+ years experience as Set Houseman in a high volume, upscale Hotel.


• Must have exceptional guest service skills.


• Ability to stand (long period), stoops, bend and lift items weighing up to 50 pounds repetitively during entire shift.


• Ability to multi-task in a high paced environment and have a strong attention to detail.


• Remain calm and professional at all times.


• Be able to make quick decisions and possess good judgment


• Must be able to walk, sit, stoop, kneel, crouch, crawl, and use hands and arms.


• Must be able to work a flexible schedule to include all shifts, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.