Birdies Cafe & Bar Barista

Omni Hotels & Resorts; Houston (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Omni Houston Hotel is seeking a friendly and motivated individual to manage day-to-day coffee and bar operations, delivering extraordinary guest service. You will be responsible for opening or closing outlets, preparing beverages, managing cash and inventory, and assisting guests with knowledge of the hotel and its amenities.

Strong English communication is essential, prior customer service experience is preferred, and weekend/holiday scheduling flexibility is required.

Qualifications

• Previous customer service experience is preferred.
• Scheduling flexibility including weekends and holidays.

Responsibilities

• Open or close the outlet as assigned by Outlet Managers or Supervisor and ensure outlets are open on time.
• Prepare quality beverages (lattes, cappuccinos, espresso-based drinks, blended drinks).
• Maintain assigned bank per shift and daily inventory, and alert managers to shortages.
• Maintain clean work area and general knowledge of hotel outlets and daily activities to assist guests.
• Complete other tasks as assigned by management.

Skills

Customer service

Communication

Cash handling

Tools

POS systems

Job description

Omni Houston Hotel

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Omni Houston features the finest in Houston accommodations with sensational views of Downtown Houston and the beautiful resort-style pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all the excitement that Houston, has to offer.

The Omni Houston Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Position Overview

Responsible for day-to-day coffee and Bar operations and providing extraordinary customer service to guests, members and associates.

Key Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Responsible for either the opening or closing of the outlet as assigned by the Outlet Managers or Outlet Supervisor. Ensure that outlets are open on time.
• Produce quality beverages for customers such as lattes, cappuccinos, and other espresso-based drinks, blended drinks and coffee.
• Responsible for maintaining assigned bank each shift.
• Alert Outlet Managers or Outlet Supervisor of any inventory shortages or ordering needs.
• Follow up on daily projects to ensure follow through.
• Assist with physical inventory when needed.
• Responsible for maintaining clean work area.
• Responsible for maintaining general knowledge of the Hotel property, including locations of dining outlets, pools, knowing property's daily activities for guests and their children, etc. in order to assist guests and members.
• Complete other tasks as assigned by management.

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Previous customer service experience is strongly preferred.
• Scheduling flexibility, including willingness to work weekends and holidays.
• General knowledge of cash handling and Point of Sale systems is preferred.
• Must have and maintain current Texas Food Handlers certification.
• Must be able to lift and move moderate weights.
• Must be able to stand for extended periods of time.

Signature: _________________________________________________ Date: ________________

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.