Banquet Services Captain | Guest Experience

Columbia-Hospitality; Snoqualmie (WA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Values Based Culture

Medical, Dental, Vision, Disability

Company Sponsored Life Insurance

401K Match

Paid Time Off

Discounted Lodging, Dining, Spa

Online Learning Platform

Job summary

Salish Lodge & Spa in Snoqualmie, WA is seeking a Banquet Captain to oversee high-volume banquet service, ensure food and beverage standards, and lead the service team during events. You will coordinate courses, communicate with culinary and stewarding teams, brief staff at shift start, and resolve guest issues with professionalism.

The ideal candidate has at least two years of banquet supervisory experience, WA Food Handler Card and Class 12 MAST, and basic computer literacy for POS and

Qualifications

• Two years of experience in high-volume banquet service
• Previous food & beverage supervisory experience
• WA Food Handler Card and Class 12 MAST
• Basic computer literacy in POS and catering software

Responsibilities

• Maintains standards for food and beverage quality, presentation, handling, sanitation and safety
• Serves food and beverage to guests and provides quality customer service
• Advises guests, clients and team members on matters relating to food and beverage offerings
• Communicates directly with the Culinary and Stewarding teams during service to ensure proper client and guest service is being achieved
• Coordinates the timing of each course to correspond with the dining pace of the guests
• Assists in the acquisition of special equipment needed for banquet functions
• Conducts a briefing or “line-up” with team members at the beginning of each shift in order to keep staff informed of updates, changes and/or problematic situations
• Represents the lodge as the point of contact during events, acts as a liaison between guests and team members, responds and works to resolve guest issues and concerns as necessary.

Skills

Two years of experience in high-volume

F&B supervisory experience

Basic computer literacy

Education

WA Food Handler Card

Class 12 MAST

Tools

Point-of-Sale (POS) system

Sales & Catering software

Job description

Salish Lodge & Spa in Snoqualmie, WA is seeking a Banquet Captain to oversee high-volume banquet service, ensure food and beverage standards, and lead the service team during events. You will coordinate courses, communicate with culinary and stewarding teams, brief staff at shift start, and resolve guest issues with professionalism.

The ideal candidate has at least two years of banquet supervisory experience, WA Food Handler Card and Class 12 MAST, and basic computer literacy for POS and