Banquet Server - Niagara Falls Convention Center

Niagara Tourism & Convention Corporation; City of Niagara Falls (NY); On-site; USD 36,000 - 40,000; Full time

Job summary

Niagara Tourism & Convention Corporation seeks a Banquet Server to warmly greet, assist, and serve guests at special events at our Niagara Falls venue. You will help with setup, service, and clean-up, ensuring smooth operations during receptions and meals.

The role requires excellent guest service, the ability to work evenings and weekends, and the capacity to coordinate with kitchen and staff to meet guest needs.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED preferred; equivalent experience may be substituted.
• Work experience in events, banquets or restaurants preferred.

Responsibilities

• Greet, assist, and serve guests at events.
• Refill drinks and manage beverage service.
• Clear tables, set up and reset service areas as needed.
• Relay orders to kitchen and assist with menu descriptions.
• Prepare beverages and serve wine, staff buffets and meals.
• Observe guest needs and respond promptly.
• Perform other duties as required.

Skills

Customer service

Multitasking

English communication

Flexible schedule

Team player

Education

High school diploma or GED preferred

Job description

• Location 101 Old Falls Street,Niagara Falls, NY, 14303,United States
• Base Pay $18.00 / Year
• Employee Type Non-Exempt

Purpose of the Position

As a Banquet Server you will be responsible for greeting, assisting, and serving guests at special functions and events as well as assist with preparation and clean up, serve guests, and respond to questions and requests.

Essential Job Functions (including to but not limited to)

• Refill all drinks and beverages.
• Remove dishes and glasses from tables and return to kitchen or breakdown station.
• Remove and replace table linens and service settings as required.
• Clean and arrange work stations, chairs, and table pieces.
• Refill salt, pepper, sugar, cream, and condiment containers.
• Provide menu descriptions to customers, and answer questions regarding preparation.
• Accurately memorize or take note of special orders from customers.
• Relay orders to the chef or kitchen.
• Prepare beverages for customers and serve wine.
• Serve meals to customers or direct customers to buffets.
• Observe customers to determine what else may be needed.
• Perform other duties as required.

Knowledge, Skills and Abilities

• High level of social contact. Ability to work closely with staff and interact with customers regularly.
• Provide excellent service to all customers.
• Ensure all details of the job are performed and work is accurate.
• Ability to express ideas clearly when speaking or in writing.
• Identify problems and review information.
• Ability to multi-task.
• Ability to handle and move objects such as trays, tables, chairs, service wear, etc.
• Ability to document and record information.
• Exhibit a customer-focused, positive and professional attitude.
• Ability to read, write and speak proficiently in the English language.
• Ability to speak clearly so that listeners may understand.
• Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent GED strongly preferred. Equivalent experience may be substituted.
• Work experience in events, banquets or restaurants preferred.

Physical Demands

Ability to stand for long hours, carry food trays and plates with expertise and balance.

Ability to bend, stretch, twist or reach out with the body, arms and legs.

Must be able to lift, push, pull or carry heavy objects.