Banquet Server — Flexible Schedule & Guest Experience

Shaner Group; Sebring (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

The Banquet Server role at Shaner Hotels in Sebring, FL provides courteous service during events, sets up tables, serves beverages and food, and maintains cleanliness of work areas. Maximizes guest satisfaction through proactive service and attention to detail.

Candidates should have prior banquet or hospitality experience, a high school diploma, ServSafe and TIPS training, and be willing to work weekends/holidays. Knowledge of local attractions is a plus for guest recommendations.

Qualifications

• High school diploma or equivalent; some college preferred.
• ServSafe and/or food safety training completed.
• Alcohol awareness training (TIPS) completed.

Responsibilities

• Greet guests as they arrive and assist with seating.
• Take and retrieve guests' beverage orders; use suggestive selling when required.
• Serve all food courses and non-alcoholic beverages according to standards.
• Anticipate guests' needs; respond promptly; maintain positive guest relations.
• Be familiar with hotel services and local attractions to answer inquiries.
• Handle guest complaints and ensure satisfaction.
• Monitor and maintain cleanliness and organization of assigned stations.

Skills

Guest service

Communication

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Greet guests as they arrive and assist them with seating at tables.
• Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
• Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Handle guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Other duties as assigned.

Responsibilities

The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.

Qualifications

• Previous experience in banquet operations and/or hospitality preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Minimum age requirement to serve alcoholic beverages.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS).
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.