Banquet Server | Playa Largo Resort & Spa

Shaner Group; Key Largo (FL); On-site; USD 17,000 - 28,000; Full time

Job summary

Shaner Group seeks a courteous Banquet Server to deliver exceptional dining experiences at our events. You will set up tables, greet guests, and serve beverages and courses according to hotel standards. Previous banquet or hospitality experience is preferred.

Bilingual English/Spanish is a plus; ability to work flexible schedules including weekends and holidays is required. You will maintain cleanliness of stations, assist with event flow, and respond promptly to guest needs to ensure

Qualifications

• Previous experience in banquet operations and/or hospitality preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• High school graduate or equivalent, some college preferred.
• Minimum age requirement to serve alcoholic beverages.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS).
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Set up assigned tables and serve beverages and food orders to guest tables.
• Maintain cleanliness and organization of work areas and equipment.
• Greet guests, assist seating, and handle guest inquiries during events.
• Monitor guest needs and respond to requests promptly.

Skills

Banquet operations experience

Hospitality

Guest communication

High school diploma

ServSafe / food safety training

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.


• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.


• Greet guests as they arrive and assist them with seating at tables.


• Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.


• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.


• Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.


• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.


• Handle guest complaints, ensuring guest satisfaction.


• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.


• Other duties as assigned.

Responsibilities

The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.

Qualifications

• Previous experience in banquet operations and/or hospitality preferred.


• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.


• High school graduate or equivalent, some college preferred.


• Minimum age requirement to serve alcoholic beverages.


• ServSafe and/or food safety training.


• Alcohol awareness training (such as TIPS).


• Bilingual English/Spanish a plus.


• Knowledge of local activities and attractions appropriate for clientele.