Banquet Server | Dayton AC Hotel

Shaner Hotels; Dayton (OH); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Restaurant/Hotel staff discounts

Job summary

Shaner Group is seeking a Banquet Server to provide high-quality guest service at events and banquets in the Dayton area. You will set up tables, take and deliver beverage and food orders, and maintain clean work areas according to hotel standards.

Experience in banquet operations or hospitality is preferred; strong communication and a helpful attitude are essential. Bilingual English/Spanish is a plus, with ServSafe or food safety training as beneficial.

Qualifications

• Previous banquet/hospitality experience preferred.
• Clear communication with guests, management and co-workers.
• High school diploma or equivalent; some college preferred.
• Minimum age to serve alcohol.
• ServSafe and/or food safety training.
• Alcohol awareness training (TIPS).
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.

Skills

Guest service

Communication

Bilingual (English/Spanish)

Education

High School Diploma or Equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Greet guests as they arrive and assist them with seating at tables.
• Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
• Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Handle guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Other duties as assigned.

Responsibilities

The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.

Qualifications

• Previous experience in banquet operations and/or hospitality preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Minimum age requirement to serve alcoholic beverages.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS).
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.