Banquet Server

Ennismore; Louisville, Northern (KY, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

21c Museum Hotels in Louisville, KY seeks an Event Server to deliver exceptional service at events and functions within the hotel and restaurant spaces. You will interact with Event Captains and Managers, execute setup and teardown, and ensure guest satisfaction through timely service.

The role requires basic math, strong English communication, a professional appearance, and beverage knowledge. Background checks are required; this is a team-oriented position for diverse events.

Qualifications

• Basic math skills required for handling guest orders and transactions.
• Strong communication skills in English, with clear reading and speaking.
• Clean, professional appearance and demeanor at all times.
• Knowledge of beverages, including spirits and Bourbon.
• Demonstrates enthusiasm for 21c Museum Hotels and guest service.

Responsibilities

• Hands-on execution of events while working with B&C teammates.
• Interact with Event Captain and Event Manager to ensure excellent service.
• Set up and tear down events per BEO and requirement sheets.
• Provide outstanding customer service to all hotel/restaurant guests.
• Take orders, serve food/drinks, and clear tables as needed.
• Follow service steps for each event type and knowledge of items.

Skills

Basic math

Strong communication

Professional appearance

Beverage knowledge

Enthusiasm for 21c

Job description

21c Louisville, 700 W Main St, Louisville, KY 40202, USA

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports To: Event Captain/Event Manager

General Purpose: The Event Server is committed to great customer service and has a passion for promoting 21c Museum Hotels. The Event Server is thorough, task-oriented, can effectively complete tasks of varying importance and can dependably hop into any position within their department at any given time. The Event Server is willing and able to be a part of a diverse work force serving a diverse clientele and can relate to people from a variety of backgrounds.

Specific Responsibilities:

• Hands on execution of event while working with other B&C teammates
• Interacts with Event Captains and Event Manager throughout function to ensure excellent event service.
• Fulfills any and all set-up and tear down of events per BEO, Req sheet, and Event Captain.
• Executes excellent customer service to all guests in hotel/restaurant, not just those attending event.
• Takes orders from guests, serves food and drinks, and clears tables as necessary.
• Follows the steps of service for each specific type of event.
• Demonstrates knowledge of procedures, terminology and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for the function.
• Knows hours, features and services offered by 21c Museum Hotels.
• Demonstrates a positive, proactive and motivated attitude in any situation.
• Able to work in a team for large events and solo for smaller meetings.
• Reports to work on time and ready to work scheduled shift.

Qualifications

• Basic math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Beverage knowledge (spirits & beer/wine/especially Bourbon).
• Must pass a background check.

Physical Requirements:

• Must be able to carry full cocktail tray comfortably.
• Must be able to stand and walk for long periods of time
• Must be able to lift at least 50 pounds

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm