Server at Counting House - AM / PM

21c Museum Hotel; Durham (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

21c Museum Hotels in Durham, NC seeks a Restaurant Server who greets guests with warmth, recommends menu items, and uses a confident, engaging approach to enhance the dining experience in our upscale setting.

The role requires knowledge of wine by the glass, basic math, clear English communication, and a teamwork mindset. You will handle service steps, maintain clean stations, and contribute to a positive atmosphere during shifts.

Qualifications

• Basic math skills for guest checks and payments.
• Clear spoken English and strong communication abilities.
• Professional appearance and customer-focused demeanor.
• Familiarity with POS systems and wine knowledge is a plus.
• Must pass a background check.

Responsibilities

• Greet guests and present menu items with enthusiasm.
• Make recommendations and upsell menu items.
• Serve food and beverages accurately and efficiently.
• Know wine by the glass and maintain beverage knowledge.
• Keep service areas stocked and clean during shifts.
• Follow sanitation guidelines and support team needs.

Skills

Basic math

Strong communication

English fluency

POS familiarity

Professional appearance

Teamwork

Background check

Education

High school or equivalent

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports To: Restaurant Managers, Food & Beverage Director

General Purpose: The Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites through verbal and non-verbal cues, makes recommendations and sells any item on the menu to even the most reluctant palate. The Restaurant Server works accurately efficiently, expertly prioritizes and works to exceed guest expectations.

Specific Responsibilities:

• Reports to work on time and ready to work scheduled shift.
• Follows all steps of service.
• Knows descriptions and ingredients of all menu items.
• Knows all wines by the glass and at least 5 wines in each category on the wine list in varying price ranges and styles.
• Knows drinks names, ingredients, method of preparation, appropriate glassware, and garnishes.
• Knows specialty beverages i.e. single malt scotches, cognacs, specialty drinks, beer list, etc.
• Sells menu items with goal of increasing overall sales.
• Serves beverages and food in a cheerful and efficient manner.
• Ensures that service station is properly stocked.
• Completes all posted side work.
• Maintains a positive, friendly attitude with co-workers & guests.
• Provides prompt, accurate report of all income received during shift.
• Maintains a clean, orderly appearance of the restaurant service area.
• Assists/executes any and all tasks as assigned by supervisor.
• Follow all proper sanitation guidelines.

Qualifications

• Basic math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Familiar with and able to use POS systems.
• Must pass a background check.

Education/Formal Training:

• High school or equivalent education required.
• Experience in an upscale dining environment preferred.

Physical Requirements:

• Must be able to carry full service tray comfortably.
• Must be able to stand and walk for long periods of time.
• Must be able to lift at least 50 pounds.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:http://www1.eeoc.gov/employers/poster.cfm